ERROR: All Autodesk products have stopped working on my desktop

[Anonymous]

Hi,

Since about a week I've been troubleshooting with all my autodesk applications (Revit 2017, Autocad 2017 & 3DSmax 2018). All programs give me the same error when starting up: " Autodesk (program) has stopped working". I have tried all the solutions I could find online but none of these work. I'm hoping someone can help me with this problem.

Thanks in advance.

[Anonymous]

Can you share error you getting on your screen or screenshot ?

[Anonymous]

Hi Hugo,

Along with a screenshot, you could also check your video drivers on your computer.  I searched this error and in most cases, this was caused by a graphics card update. 

Also try sending this to Product Support as well, they may have more options on how to trouble shoot this quickly.

Contact Autodesk Support:

Hope this helps and have a great weekend.  

[DMFACER]

If you recently did any Windows 10 updates that may be causing these issues.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Windows-10-Update-Fall-C...

This update has been causing issues on many of our computers.

[Viveka_CD]

Hi @Anonymous

As the first step, can you check the below for me?

1. Confirm that you are running certified hardware
   • Find Recommended Hardware
   • Find AutoCAD Recommended Hardware
2. Install the AutoCAD updates from your Autodesk Account, your Autodesk Desktop App or from the Autodesk Downloads page
   • Updating your software from your Autodesk Account 

Looking forward to your reply.

Regards,

[Viveka_CD]

Hi @Anonymous

I just wanted to follow up here, any progress on this issue?

Let us know if you still seek assistance from the community! Glad to help.

I look forward to hearing from you.

Regards,

[earch]

I am having the exact same problem, I have done a clean install after uninstalling all autodesk products from my machine and following the instructions for a clean uninstall and install. This gave me two days of operation before the same error rears its head.

I've attached the last three journals related to Revit (my primary use)

in the event viewer all of the errors look the same:

Log Name:      Application
Source:        Application Error
Date:          7/24/2018 2:52:20 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxxxxxxxxxxxxx (I removed this)
Description:
Faulting application name: Revit.exe, version: 18.0.0.420, time stamp: 0x58af4d3c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cbc65
Exception code: 0xc06d007e
Fault offset: 0x000000000001a06d
Faulting process id: 0x1bd0
Faulting application start time: 0x01d423989844b446
Faulting application path: C:\Program Files\Autodesk\Revit 2018\Revit.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d659fbd3-8f8b-11e8-b5cd-64006a71837f
</Event>

I have run the windows system file checker and it found no anomalies in any of the installed windows files.

I have reinstalled revit 3 times now on this machine, and all the products once and the error continues.

[earch]

I cant speak for Hugo, but I am having the same problem, all Autodesk products from the desktop app through Revit AutoCAD and 3dsMax all giving the exact same error.

I have tried to repair Revit, reinstalled Revit and then done a complete clean uninstall and reinstall of all Autodesk products per the instruction in the knowledge base all to no avail.

I'm attaching the last three journals that Revit produced, they don't seem very informative to me.

Also below is the error report from the windows event viewer.

Log Name:      Application
Source:        Application Error
Date:          7/24/2018 2:52:20 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EricRosendahl.BBA.local
Description:
Faulting application name: Revit.exe, version: 18.0.0.420, time stamp: 0x58af4d3c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cbc65
Exception code: 0xc06d007e
Fault offset: 0x000000000001a06d
Faulting process id: 0x1bd0
Faulting application start time: 0x01d423989844b446
Faulting application path: C:\Program Files\Autodesk\Revit 2018\Revit.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d659fbd3-8f8b-11e8-b5cd-64006a71837f
</Event>

I've used windows system file checker to check for errors in the windows system but that checks out.

My system is Windows 7 pro- 64 bit

intel Xeon E5 v3 @ 2.80 ghz (Haswell)

16 Gb ram

Nvidia Quadro K2200 4095 Mb

I've been running 2018 on this machine now for as long as its been out and started having this problem 2 weeks ago.

Any assistance here would be great.

[earch]

after no response to this item, I've uninstalled all Autodesk products per the instructions on the knowledge base, I've reinstalled them all with no anti-virus operating. I've excepted all autodesk directories from being scanned by my anti-virus.

I still have this problem

System is the same as indicated above.

Errors are same as those previously uploaded

[Viveka_CD]

Hi @earch

Apologies, this case has fallen through the cracks.

Sorry to hear that you are facing this issue.

Can you please send us a data-set to test further?

Please see:  Revit - Collecting and sending diagnostic data to Autodesk Technical Support

Can you also do a quick check for the updates, system requirements and hardware compatibility?

Regards,

[earch]

Attached data as requested

[earch]

system:

My system is Windows 7 pro- 64 bit

intel Xeon E5 v3 @ 2.80 ghz (Haswell)

16 Gb ram

Nvidia Quadro P2000 4095 MB

The only difference since my first post was we upgraded the video card to the certified p4000 Nvidia Quadro.

Revit runs on an SSD drive

[Viveka_CD]

@earch Thanks for sharing the files, I'll follow up with any updates.

Regards,

[Viveka_CD]

Hi @earch

From your journals, it looks like you have a licensing issue. Can you check with your account admin for permissions?

Also, I would suggest do a repair of the products, disable any 3rd party add-ins (I see a bunch of them in your data-set)

Let me know if any of this helps!

Regards,

[earch]

Can you be more specific, exactly which permissions are you referring to? Do you mean a licensing issue with Autodesk, or licensing with something else?

I've completely reinstalled the products using Autodesk's instructions on how to completely uninstall the products before reinstalling, I've done the last install with no anti-virus product even installed on the machine let alone running and I still had the same issue this morning.

I've now purchased an entire new computer in the hopes of correcting this issue that occurs only with Autodesk products. If it continues on that machine I will give my advice to management to cease using Autodesk products and move to a competitors product.