Dissapearing Primary

[r.tehupelasury]

Hello,

We are working in Revit 2023.1.3.

Today I encounter some dissapearing elements. 

For example, I loaded some family's into the project and put it in a designoption.

And while switching to another designoption and back, all of the sudden the familys are gone. They are also gone in the projectbrowser.

Another example, while synchronise, from a designoption set, a design option also dissapears, and its also the primary one. That should not be possible, right?

See below, option 1 (optie 1) which was the primary, is gone. The designoption set has no primary anymore:

We are checking our projectgroup if everyone is working with the same hotfix version. 2 persons had a different version. 

Maybe because of that, the project became corrupt somehow? Or is this maybe a bug?

[handjonathan]

Hi @r.tehupelasury 

Thanks a lot for posting your question to the forums!   I'm tagging @ToanDN @SteveKStafford  @Alfredo_Medina  , who may be able to assist with this.
 
We look forward to hearing back from you with more information so we can help you as a community! 

[SteveKStafford]

You have a lot of Design Options so you must be pretty used to using them?

Just in case someone on the team isn't, using Load Family does not place a family in a design option. If you are editing a design option and place a family then that family will belong to the design option. If you're editing the Main Model then any family you place will belong to the Main model. Since views can be assigned to either show the primary option OR a specific option it is important to make sure you are looking at a view that should show what you want to see/edit.

If a family is not among the listed families in the Project Browser then someone has removed it, deleted or purged.

If someone used Accept Primary that would explain why the Design Option Set is no longer in the model after a Sync. Accept Primary would also offer the user an option to eliminate related views so if those are missing too then it is quite likely someone opted to Accept Primary.

[r.tehupelasury]

Thanks for your reply!

Yeah, good chance someone deleted the family in the project. 

But because the dissapearing primary followed up rather quickly, I thought there was some correlation.

Because if I want to make a design option primary, all the other design options in that set would be (automatically) deleted. That is fine.

But that is not my issue, the primary in that set is gone somehow, but also gone in the model.

This is my pop-up if I make some option primary:

And below is that design option set without a primary. If I click the designoption set, I can still make a primary, only I wouldnt know which option is to set primary (I know you can make a new primary, but a designoption set should always have a primary designoption, right?):

[SteveKStafford]

There is a big difference between Accept Primary and Make Primary.

Accept means all the other options "lose", the Option Set is eliminated, and the new primary is THE design decision going forward and you get the option to delete all related annotation/views for the other options. Make Primary merely focuses all the views assigned to Primary to show the new Primary design option. All other options are retained and visible in any view that is assigned to "that" option.

So...Accept Option is a drastic move and Make Primary is an interim change of plans.

[r.tehupelasury]

I'm sorry i'm not clear enough.

In all my other design options sets, there is (always) a primary, so that indeed in other default views for example, that primary is automatically visible. All the other design options in that set are invisible but are still there. (make primary)

And when we finally choose the definitive design option within the set, we will make it primary, than all the other options in that set will be deleted. That is fine.

What my situation/issue is, is that the design option set I showed, the primary (designoption is gone/dissapeared) There is no primary anymore in that set. There should be 1 designoption be primary (at all times, right?)

And we don't want to make that design option set primary yet (accept primary)

[SteveKStafford]

Okay, now I see what your concern is. It should not be possible to delete the primary option in a given Option Set and yes, there should be one option listed as <primary> in the Design Options dialog. What options do you see when you look at Visibility/Graphics settings for that Design Option? Does it indicate, show all the options including the missing primary option? What happens if you use Make Primary for one of the options still available?

I suggest you open a support request with Autodesk to see if they can diagnose what happened.

Do you use any 3rd Party tools or diagnostic software that can interact the the Revit Database apart from the Revit user interface itself?

[r.tehupelasury]

All the remaining designoptions in that set are all visible, and you are able to make 1 of them primary while the others are still available.

Fortunately I could put back the missing part from a backup file.

During this issue I used also Enscape (plugin). 

But since our projectteam using the same version of Revit 2023 hotfix (2 members used a different version hotfix), we/I didn't encounter any problems anymore.

I don't know if this was the reason, but I was told that if your team didn't used the same hotfix, the central file could become corrupt.

Thanks for your replies!