Activation and Licensing

[Anonymous]

I'm trying to activate a license of Revit 2016 on a university computer. When I go to activate the license and select my account, it gives me a red error message. It provides a link for customer service, but when I click it, nothing happens. 

The product serial number is: xxx-xxxxxxxx

The product request code is: edited

The specific error message is as follows:

Thanks for initiating your product activation. The system encountered a problem registering or activating your product. Please submit your registration information to us in a Customer Service request and an Autodesk representative will contact you.

As I said, I'm using this on a university computer. I'm an adjunct instructor and graduate student, so this is just an individual educational license. Revit 2015 is still downloaded on the computer, so I don't know if that has anything to do with the errors on 2016.

Thanks in advance for the help!

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Thanks
Discussion_Admin

[dzanta]

Hi,

I can help you activate your software thru Autodesk Partner Portal.  I will need the following information:

Company/University Name:

Address

Phone

Contact Name and Email Address

please send via private PM