Recap has stopped working

[Anonymous]

Has anyone expereinced Recap suddenly refusing to run?

I have been using recap for a while and sudenly it wont run.

i keep getting an error report.

I have tried uninstalling and re-installing.

any ideas.

[MarcZinck]

Hi Neil,

Thank you for posting your crash report details. I noticed that you are running Autodesk ReCap version 1.4 and we recently released version 3.1.3 which contains a substantial number of stability improvement in addition to a host of new features. In addition to upgrading to the latest version of Autodesk ReCap 360, I recommend downloading and installing the latest stable graphics driver from your graphics hardware vendor.

ReCap 360 is available for download at the following URL: http://www.autodesk.com/products/recap-360/free-trial

Once you download and install the latest full installer, make sure to apply the latest patches using the Autodesk Desktop Application which will appear in your system tray.

Graphics drivers for the three major vendors are available at the links below::

http://www.nvidia.com/Download/index.aspx?lang=en-us

http://support.amd.com/en-us/download

http://www.intel.com/content/www/us/en/support/graphics-drivers.html

Thank you,

Marc

Marc Zinck

Software Development Manager

Autodesk - ReCap

[Anonymous]

Hi neither of the recmomended solutions work.

The download from the link fails to install

[vidanom]

Hi @Anonymous,

Were you able to install ReCap from our website?

Then if you are still encountering some error you will have to check the type of your graphic card and update the same.

Thank you,

Mitko