Recap fails to launch project after indexing

[ayoung]

I have 3D scan data imported from a Leica BLK360. I have registered the scans and the previews all look fine in Recap Pro. When I index the scans it seems to work fine also but when I launch the project all I that appears is some grid lines. There are no errors or info just a blank screen. Any idea what is going on here?

[anil_mistry]

Hi @ayoung,

Thank you for participating in our Community! Can you click on "Home" icon from top right hand side corner and see if your project data is showing up.

Let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[ayoung]

Yes, The data shows up and all the scans appear in the registered group. When I index the scans it seems to process them fine but nothing shows up except for the grid when I launch the project.

[anil_mistry]

Hi @ayoung,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let me know if you have any other concerns or questions.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[ayoung]

Anil,

The issue is not resolved. Please read my response.

Thanks

[anil_mistry]

Hi @ayoung,

Sorry about that. Would you be able to share screen capture as well project for further investigation?

Thank you and have a great day!

[ayoung]

Yes.

[anil_mistry]

Hi @ayoung,

I just send you A360 project invite. Please, upload your project to this folder and let me know when its done uploading.

Thank you and have a great day!

[Anonymous]

I have had the same issue with only the grid showing up. 

[anil_mistry]

Hi @ayoung,

I noticed that you uploaded RCP to A360 project folder. Would you be able to upload support folder for subject folder to this folder. Please, let me know once its done uploading. 

Thank you and have a great day. 

[anil_mistry]

Hi @ayoung,

Would you be able to upload ReCap Project Support folder to A360 project drive for further investigation.

Thank you and I look forward to your reply. 

[ayoung · Accepted solution]

I found a solution. I had to create a new scan group in Recap Mobile directly from the scanner. From this i created a new project and re-resisted the scans on Recap pro and it seemed to work.  

[anil_mistry]

Hi @ayoung,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let me know if you have any other questions or concerns. 

Thank you and have a great day!

[Anonymous]

please I dont understand this solution. what did you mean by you 'RE-RE-resisted pls? I am facing the same problem here. thanks

[ayoung]

Typo... I Re-Registered the scans.