Lost ReCap Pro license

[Anonymous]

Anyone else have a problem where your ReCap Pro license gets lost.  I have two. One with the collection and a 3 year license of pro.  I login to my account and neither one appears to be available.  Not very happy at the moment.

[Anonymous]

Recap Pro Mobile is where I’m having issues.  I can login to my autodesk account on both iPad and on laptop but when I try to login to ReCap Mobile on the iPad.  I get an error message saying: “ReCap Pro Subscription Required”.  I have 2, a 3 year and one with my Collection Subscription.

[lynn_zhang]

Hi @Anonymous

We have escalated the issue to Support Case #: 13565607 and our team is working on it. They will get back to you via email as soon as the issue is fixed. Thanks for your patience!

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our Community! I have send you an email from support case that was generated from this post. Please, reply to my email and we will help you to troubleshoot this behavior.

Thank you and have a great day!

[Anonymous · Accepted solution]

I updated my iOS on the ipad and my login with recap issue was resolved

[anil_mistry]

Hi @Anonymous,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let us know if you have any other questions or concern.

Thank you and have a great day!