Good morning, I've been having problems with Recap for a few weeks now.
It crashes during saving when it gets to 95% and from that moment it doesn't unlock anymore even after hours of waiting. You need to force the software to shut down in order to restart it.
After this problem occurs, the file becomes so heavy and so slow that it crashes the software and makes it unusable.
I have tried installing all the graphics card updates and also installing the 2025 version of the software, but nothing has changed.
The workflow I use consists of exporting the point cloud from Faro Scene, passing it through ReCap in order to use the point cloud in Revit or Autocad. The problem appears when, once I have imported the point cloud into ReCap, I start to clean it up and divide it into regions, saving the file from time to time. At a certain point the saving freezes at 95% and uses 100% of the CPU. I've tried waiting even more than 2 hours, but the situation doesn't unblock and I have to force the software to stop.
At that point the file becomes so heavy for the PC that I can't even load the cloud completely. I have tried importing the point cloud into ReCap in different formats (.rcp, ASCII files, .e57, etc.) but the problem always returns in the same way.
I have installed the latest updates for the graphics card and ReCap.
How can I solve it? Because I have an urgent need now and I haven't received a reply from Autodesk support for 2 days.
Thank you
