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Existing photo projects stuck in queue?

Kevin.Spear
Advisor

Existing photo projects stuck in queue?

Kevin.Spear
Advisor
Advisor

Hi, is there a health dashboard for recap processing? A have several projects that were resubmitted and have been in queue for many hours. Also, many of my project are not showing previews even though the projects have been processed initially through 3DR SiteScan's processes.

 

SNAG-0248.png

Thanks
Kevin

Kevin Spear, PE
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vidanom
Autodesk
Autodesk

Hi Kevin,

I'll check with the web team and we should get back to you shortly.

Sometimes it can take a little time for projects to start computing.

Mitko

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Anonymous
Not applicable

any problems there ? 

in queue for a bit, worried i will get an error message after waiting for them to begin processing. 

BECAUSE.

for all 3 that are in queue, i got the    RETRY message after 99%. 

 

i hit the RETRY several times, for all 3.  and then refreshed browser after each one

and found   they were in queue,   about an hour or two now,  in queue w no processing happening. 

 

is there a chance browser reads "in queue" even if the project is in error ? 

 

thank you 

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Anonymous
Not applicable

if it helps, all the images came off of  the a360 drive.   i usually just upload from desktop. 

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Anonymous
Not applicable

hey folks that 12 hours.   

 

tried another one 1.5 hours ago.

 

and another with upload not A360.

 

whats going on ???

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Anonymous
Not applicable

stuck in queue 12 hours

 

whats going on ??

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Anonymous
Not applicable

getting 

project failed
there was a problem with submission
ER0108
for a few hundred photos..
from A360 drive. 
but then goes in queue. after 99%. error. cancel retry.
 
just tried 20. instead of a few hundred.
no error. and in queue. 
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vidanom
Autodesk
Autodesk

Hi @Anonymous,

 

The processing times will depend on how much images are being submitted.

 

For the error that is happening after 99% it turns out that's due to passed amount of the allowed image count and our service not blocking the projects before they are submitted.

For example if you are using draft mode there should not be more than 50 images submitted, and for ultra mode not more than 250.

 

The team is working on this case so projects are not submitted with more photos than the allowed.

 

Mitko

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Anonymous
Not applicable

got it.  figured it out via "help" but it didn't say 50 for draft. 

 

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