RCP File not appending properly to Navisworks file

[autodesk7F2RH]

When I turn on this scan data (RCP) that was pre-appended to a shared Navis model, the RCP file shows up with a bunch of white lines, when it should be showing up as a scan of existing equipment on the floor.  Is this something I can fix, or does this mean the file was corrupted when the individual posted this file?  I have tried appending and re-appending multiple times with no result.  Attached picture shows what it is looking like.

[hmunsell]

if you open the RCP in ReCap, does it look correct?

[autodesk7F2RH]

It doesn't load correctly in ReCap either, the attachment shows what it looks like when I open it.

[hmunsell]

i've never seen that before in any of my scans, but it looks like you may have a corrupt ReCap file. id request a new copy from whoever you got it from.