Navisworks 2024 takes forever to open

[piero.urrutiaRA2LP]

For some reason when I open Navisworks (double click on the desktop shortcut), it takes at least 5 minutes to open. If i open navisworks 2022 or 2023, it opens fast.

Does someone know the reason behind this?

Thanks!

[brett_parkerLUEP7]

Hello,

Thanks for posting to the forums.

We're not aware of an issue in any version that means the product is slow to launch. Have you tried

• Uninstalling and reinstalling the product?
• Checking you are using the latest version Navisworks 2024.1
• You machine is up to recommended specifications.
• Graphics drivers are up to date.

Regards

[piero.urrutiaRA2LP]

Hi Brett!

I uninstalled and reinstalled the product and the problem is still there. I am using Navisworks 2024.1 and my graphic drivers are up to date. These are my specifications:

Processor: 13th Gen Intel(R) Core(TM) i9-13900H 2.60 GHz

RAM: 64GB

Windows: Windows 10 Enterprise

GPU:  NVIDIA RTX 5000

Thanks!

[brett_parkerLUEP7]

Specs are more than reasonable so mustn't be related to that.

Can you raise a support ticket for further investigation. Sorry you are experiencing these problems. We will support and try and get to the bottom of it...

Regards

[beklBFEGS]

Hi all, I'm experiencing the same issue here. 

Navisworks 2022 takes 9 seconds to open. 

Navisworks 2024 takes 2 minutes and 55 seconds to open. 

Hardware:
11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz 2.50 GHz
32.0 GB (31.7 GB usable)

[piero.urrutiaRA2LP · Accepted solution]

@beklBFEGS This worked for me: 
The parent folder C:\Users\%USERNAME%\AppData\Local\Autodesk\Navisworks 2024 and then clear the contents of each folder:

---C:\Users\%USERNAME%\AppData\Local\Autodesk\Navisworks 2024\LocalCache
---C:\Users\%USERNAME%\AppData\Local\Autodesk\Navisworks 2024\Thumbnails
---C:\Users\%USERNAME%\AppData\Local\Autodesk\Navisworks 2024\WebViewCache

[beklBFEGS]

Wow, it really works. NW 2024 opens pretty much as fast as 2022 after cleaning these folders. Thank you!

I'll write a batch file to automatically do these cleanings every morning. 

[jhijlkema]

We've had this same issue here as well. Autodesk support could not fix it. We ended up reinstalling Windows and then reinstall the software on the computer and that fixed it.