[Bug] Manage 2026 U2/Coordination Issues 5.0.2 - Clash mapping no longer syncing properly

[rrogersRM]

I have my mapping settings to where if a clash group is resolved, it should close the Coordination Issues, however since version 5.0.2, they have not been syncing correctly and remain open even if Navisworks is showing them as resolved.

I have my coordinators mark the issue as "pending" once they are completed with the clash for filtering purposes. This is done prior to me running the clash detective. I don't want them to mark as "completed" because then that will approve some groups that I don't want to be approved due to my mapping settings.

I have created a support ticket for this already but wanted to post here as well for visibility.

Thanks,

Ryan

 

   

[lauri_barnhart]

Hi @rrogersRM,

I wanted to check in and see if you still needed assistance, or if you found a solution to your question already? Let us know if you need further assistance by providing an update or if you have found a solution, please share it with the community so other members who may have the same question could learn from your experience.

All the best,

Lauri | Community Manager

[rrogersRM]

I am still working through this with support but the "Resolved" > "Closed" appears to be working normally now. It could have been that I didn't have the window fully open when I updated clashes.

I am running into a new issue though... When I changed a clash that has "Pending" on ACC to "Approved" the "Related Info" will change to "Unavailable" on Navisworks and won't sync the issue to "Completed" on ACC.

[rrogersRM · Accepted solution]

So it appears to be a bug with the filters. When I have my status filtered by "pending" and mark them as approved in the Clash Detective then it will not sync back to the Issues panel, however if I mark it as "Completed" in the Issues panel, then it will sync to approved in the Clash Detective. Once I reset the filters, it'll sync everything properly.

Support said they are going to create a ticket for the engineering team.