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Trial Postpone

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Message 1 of 2
Anonymous
525 Views, 1 Reply

Trial Postpone

Anonymous
Not applicable

Hi, I recently signed up for the free trial and am not able to see all of my user interface due to my 4k tv being used as a monitor. Please postpone my free trial until this issue is resolved.

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Trial Postpone

Hi, I recently signed up for the free trial and am not able to see all of my user interface due to my 4k tv being used as a monitor. Please postpone my free trial until this issue is resolved.

1 REPLY 1
Message 2 of 2
jill.ramsay
in reply to: Anonymous

jill.ramsay
Alumni
Alumni
Accepted solution
Hello,
I'm afraid there is not a process for postponing the trial. Please cancel your subscription to ensure your credit card is not charged. If it's possible, we'll reset trial eligibility when a new version is available for trial, so you can try again.
Best regards,
Jill
0 Likes

Hello,
I'm afraid there is not a process for postponing the trial. Please cancel your subscription to ensure your credit card is not charged. If it's possible, we'll reset trial eligibility when a new version is available for trial, so you can try again.
Best regards,
Jill

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