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Windows 10 crashes when launching Maya

6 REPLIES 6
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Message 1 of 7
lila.lopez
665 Views, 6 Replies

Windows 10 crashes when launching Maya

Hi, I have a big problem, I've downloaded Maya 2019 for college, but as soon as I launch it my windows (windows 10) crashes, giving me the typical blue screen.

This happens as soon as the program launches, and I've tried with an older version, specifically Maya 2017, but I get the same result.

I also updated all my drivers just in case, but again, windows crashes.

Help.

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6 REPLIES 6
Message 2 of 7
J450NP13
in reply to: lila.lopez

What is your computer specs?

Message 3 of 7
lila.lopez
in reply to: J450NP13

processor: Intel core i7-6700 CPU 3.40GHz
ram: 8,00GB
gpu: NVIDIA GeForce GTX 1050
motherboard: H110M-HDV R3.0 ASRock

Message 4 of 7
J450NP13
in reply to: lila.lopez

When you get the blue screen there should be an explanation like maybe a a file that needs attention.  Did you see that?

Message 5 of 7
lila.lopez
in reply to: J450NP13

The blue screen says (translated from spanish):

'' : (
A problem has occurred in your pc and needs to be restarted. We will collect information about the error and then it will automatically restart.

For more information on this issue and possible fixes, visit https://www.windows.com/stopcode

Stopcode: KMODE EXCEPTION NOT HANDLED ''

I entered the windows link but the stopcode given on the blue screen was not part of the ones shown on the site.
I googled the stopcode and read that '' It's likely triggered by a faulty driver '' that's why I updated my drivers.
Have I missed or misunderstand something? Excuse my ignorance on the subject.

Message 6 of 7
J450NP13
in reply to: lila.lopez

Message 7 of 7

How to fix the problem KMode Exception Not Handled in Windows 2021

Here is  the full guideline https://softwareinspect.com/how-to-fix-the-problem-kmode-exception-not-handled/

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