The serial number you entered is not valid. Try again. (1) Learn more.

[Anonymous]

Hi all

I've just upgraded to Maya 2020, but the license key from 2018 doesn't work and gives the above message.

Cheers

Steve

[Anonymous]

it tells you the what the problem is

did you verify the serial number from your Autodesk account?

[Anonymous]

The Activation page says:

'During installation, enter a serial number if needed'

[Anonymous]

Are there contact details for Licensing issues?

Cheers

[diana.yr]

Hi @Anonymous 

You can reach out to our installation/licensing experts here: https://forums.autodesk.com/t5/installation-and-licensing/ct-p/3001 But I suggest that you visit our AVA support which may be quicker to get your problem resolved: https://ava.autodesk.com/ 

Let us know if this helps! 

[Anonymous]

Hi all

I'm signed in, but am still getting the Autodesk Licensing Splash window pop up with:

3 days remaining

I've asked Virtual Agent, who says:
I just need to bee logged in

I try to Activate but get the following:
The serial number you entered is not valid. Try again. (1) Learn more.

So I click on:
Run

Which launches Maya

Do I need to do something else to remove the splash screen?

Cheers

Steve

[Anonymous]

Just for your info:

Maya 2018.6 is running ok, without the Splash Screen.

[arcon76]

From 2020 Maya no longer uses serial numbers. Select single user install. Note that you must Sign Out of the Autodesk Desktop App on one machine before signing in on another machine which has it installed.