my mac library is missing the preferences

[matball96]

Hi everyone i am trying to get my polygons shelve back, but my macs prefs folder and everything around that is no where to be seen in my library. its done the same with maya 2018 aswell, its the same serial number for some reason which makes it more difficult to re install the software.

If anyone knows anyone please respond, or direct me to the correct people to deal with this problem, thanks.

[sean.heasley]

Hi @matball96 and welcome to the community!

Your prefs folder should be in your Maya_"Year" version.

1. In the Finder, click the Go menu and then click "Go to folder..."
2. Type /Users/USERNAME/Library/Preferences/Autodesk/maya/VERSION/
3. Click "Go"
4. Find the prefs folder and rename it to prefsOld
5. Restart Maya and if prompted to select the option to create default preferences.

Please let me know if this helps or if you need any more assistance!

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[sean.heasley]

Hi @matball96

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[matball96]

Hi


I did do this procedure before but it is no where to be found. I have tried to re install the software, although still no change. any suggestions to this problem?


Thanks

[sean.heasley]

Hi @matball96

Can you take a screenshot of what your setup looks like when you navigate to that file path?

That first screenshot you had doesn't look like where the prefs should be.

Please let me know if anything changes!

[sean.heasley · Accepted solution]

Hi @matball96

I'm just checking in again to see if you need more help with this. Are you still having this issue?

If your issue is solved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.