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Maya crashing upon unloading mtoa.bundle, loading redshift4maya.bundle

7 REPLIES 7
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Message 1 of 8
fxvet
1153 Views, 7 Replies

Maya crashing upon unloading mtoa.bundle, loading redshift4maya.bundle

This is a new one for me. Maya 2017 and 2018 crashing upon unloading mtoa.bundle, loading redshift4maya.bundle

 

Loading or unloading of any other plugins are fine-- including Vray, just with Arnold and Redshift. 

 

This is on a 10.12.6 Mac Pro-- I have deleted preferences and deleted everything maya and re-installed, still no go. Have installed updates for Maya, Arnold and Redshift. Oh, and I've repaired permissions too.

 

Any ideas?

7 REPLIES 7
Message 2 of 8
sean.heasley
in reply to: fxvet

Hi @fxvet

 

This is a known issue and our dev team is working on a fix for a future update of Maya!

 

Please let me know if there's anything else I can help you with!

 

 

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

 

 

Kudos are greatly appreciated. Everyone likes a thumbs up!

Message 3 of 8
Mike_Rochefort
in reply to: fxvet

@sean.heasley

Is this specific to macOS or something the dev team has logged across platforms? I know some users here have had this issue, and they may be macOS users but I would just like to double check its repeatability if it’s already a known issue.

Cheers,
Mike

Always looking to solve problems, if I'm helpful at all consider dropping a kudos!

Message 4 of 8
fxvet
in reply to: sean.heasley

Thanks for the update. Do you have a ticket I could follow? And will the fix go in to updates for 2017 and 2018 or into some later release?

Message 5 of 8
sean.heasley
in reply to: fxvet

Hi @Mike_Rochefort

 

While it may be more apparent with Mac, the issue has been logged across all platforms.

 

@fxvet unfortunately I can't share our bug logs with the public that said, when the bug is fixed I'll be sure to update this thread!

Message 6 of 8

Hey guys,

Is there any updates regarding on it ?,

i am also facing the same issues..!

Message 7 of 8

Hi @ashrafpmautodesk

 

The developers have discovered a fix for this it just has not been implemented yet. It should be coming in the near future to a new update/release of Maya.

 

 

Message 8 of 8

This still seems to be a problem.

 

Unloading the plugin, or running the command cmds.pluginInfo("stoa", e=True, rm=True), crashes Maya on Windows 10. This is on Maya 2023.3.

 

Any idea when this will be fixed? Or in which future version of Maya/mtoa?

 

The crash logs, in case useful:

 

Exception code: C0000005: ACCESS_VIOLATION - illegal read at address 0xCAD11F40
Fault address: 40886A3B in C:\Program Files\Autodesk\Maya2023\bin\Qt5Core.dll
0001:001D5A3B Logical offset (see .map file for location)

Call stack:
at + 7FFD47499201
at + 7FFD474A0835
at + 7FFD4738A2BD
at + 7FFD473892E0
at + 7FFD4738B9F6
at + 7FFD47374980
at + 7FFD47373A23
at + 7FFD47D92571
at + 7FFD40882B2A
at + 7FFD408848A5
at + 7FFD3449D9DF
at + 7FFD408CBAFA
at + 7FFD3449D9B9
at + 7FFD4087EF8C
at + 7FFD40881AF4
at + 7FFD47D8C4C5
at + 7FF79188C580
at + 7FF7918A2F67
at + 7FF7918A209A
at + 7FFD97E07604
at + 7FFD991C26A1
End of stack

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