Maya 2020 crashing on start up

[Benjalady]

Hi,

I've been trying to get maya 2020.3 running on my new laptop but it just closes right after opening.

Maya 2023 works fine however I need 2020 for a metahuman project I can't use 2023 as it doesn't support metahuman yet.

I have attached the Maya CLM to the post.

Specs for Laptop
Processor 12th Gen Intel(R) Core(TM) i7-12800H 2.40 GHz
Installed RAM 16.0 GB (15.7 GB usable)

Graphics card RTX 3070ti
System type 64-bit operating system, x64-based processor

I have tried the following:

uninstall and reinstall serval times, deleting preferences, signing out of my Autodesk account deleting %LOCALAPPDATA%\Autodesk\Web Services\LoginState.xml file and uninstalling and reinstalling  AdSSO.exe.

Any help with this would be greatly appreciated

Cheers

Ben

[Benjalady]

Hi,

I've been trying to get maya 2020.3 running on my new laptop but it just closes right after opening.

Maya 2023 works fine however I need 2020 for a metahuman project I can't use 2023 as it doesn't support metahuman yet.

I have attached the Maya CLM to the post.

Specs for Laptop
Processor 12th Gen Intel(R) Core(TM) i7-12800H 2.40 GHz
Installed RAM 16.0 GB (15.7 GB usable)

Graphics card RTX 3070ti
System type 64-bit operating system, x64-based processor

I have tried the following:

uninstall and reinstall serval times, deleting preferences, signing out of my Autodesk account deleting %LOCALAPPDATA%\Autodesk\Web Services\LoginState.xml file and uninstalling and reinstalling  AdSSO.exe.

Any help with this would be greatly appreciated

Cheers

Ben

[brentmc]

A shot in the dark but you could try using the certified graphics driver for Maya 2020?

https://knowledge.autodesk.com/support/maya/learn-explore/caas/simplecontent/content/maya-certified-...

[brentmc]

A shot in the dark but you could try using the certified graphics driver for Maya 2020?

https://knowledge.autodesk.com/support/maya/learn-explore/caas/simplecontent/content/maya-certified-...

[Benjalady · Accepted solution]

Thanks for your response,

I had to have a call with Autodesk but we figured out the issue. It was animbot causing maya 2020 to crash.

Cheers

Ben

[Benjalady · Accepted solution]

Thanks for your response,

I had to have a call with Autodesk but we figured out the issue. It was animbot causing maya 2020 to crash.

Cheers

Ben

[yesthatjohn]

can you share any details on what exactly was wrong, and how you fixed it?

[yesthatjohn]

can you share any details on what exactly was wrong, and how you fixed it?

[Benjalady]

Hey,

I just had to uninstall the version of animbot I was using then maya worked. I think there's been an update to animbot so it's not an issue anymore. 

Sorry I can't go into anymore detail but it was over a year ago. 

[Benjalady]

Hey,

I just had to uninstall the version of animbot I was using then maya worked. I think there's been an update to animbot so it's not an issue anymore. 

Sorry I can't go into anymore detail but it was over a year ago.