maya 2020 crashes without error message

[Anonymous]

please I am in dire need of a hero.

a maya file is corrupted both in autosaves and regular saves. they are saved in ascii format and upon opening the file maya crashes at a percentage without any messages in the maya internal diagnostic tools of my knowledge. i tried the regular stuff, installing new updates, deleting preferences, reinstalling maya altogether, trying it with other computers and versions and i even tried turning on the computer off and on again, however the file will not open.

therefore my guess is, that something in the file itself got corrupted even though i could open the file regularly the last week long. today however the whole last week is lost in saves i can not open it anymore.

i tried pinpointing the error by deleting code from a copy of the ascii file, this has proven quite ineffective because the culled file opens and crashes unpredictably, meaning sometimes i think i have the object which causes the issue but it seems not reliable as it varies.

i am able and willing to provide the file itself and the crashlogs (as much as they exist).

i would love to hear from you, because i would loose 70 hours of work if this is not retrievable.

https://drive.google.com/file/d/1OZavwVtuPT75ksH-Zkz0Hf9W9U2C1V37/view?usp=sharing

i am really in dire need of help and hope right now, so excuse me please tagging people.
@lynn_zhang 

@hagen.deloss 

@veronica.meuris 

i hope all you guys have a nice evening and that some of you can help me. 🙂

[_sebastian_f]

in maya try: windows > settings/preferences > preferences > animation > evaluation mode: DG before opening the file.

fun fact: while writing this i tried again with my settings reverted back to parallel and this time it opened without problems....

if that doesn´t work for you i can save and upload my file.

[Anonymous]

i am really hyped that it can be opened by anyone, so there is hope again. thank you.

this trick doesn't do it for me unfortunately so a saved file from you would be a huge help. 🙂

thanks for taking time out of your day for me

[_sebastian_f]

here you go.

let me know if it works. there are some nodes not recognized by my system since i don´t have the plugins. if it´s still giving you problems i remove them as well.

[Anonymous]

i can open it again, thank you very much!

what do you think did it?

my current suspicion is ng-skintools. but also point on curve info and the whole matrix nodes could have done it. i am not sure however. based on what is missing those might be the culprits.

thanks again, and i hope you have a wonderful evening 🙂

[mspeer]

Hi!

This could be a bug in Maya 2020 and Maya 2020.1.

Maybe you need Maya 2020.2 to open this scene.

[veronica.meuris]

Hi there,
It sounds like you're having big issues! I'm really sorry for that. I'm a User Researcher and quite removed from product development but have forwarded your message on. I hope that someone will be able to help.
Good luck!
Veronica.

[mspeer · Accepted solution]

Hi!

@veronica.meuris 

As far as I see the problem has already been solved.

1) @_sebastian_f  "converted" the scene, so @Anonymous  can now open it again.

2) If this is caused by a bug in Maya 2020 and 2020.1, then it's already fixed since Maya 2020.2 .

[kelly_hynes · Accepted solution]

Hi all,

I took a look at the scene in a text file and could not pinpoint what bug fix has resolved the issue.  But, this issue is resolved in the Maya 2020 updates 2 and 3. 

Maya 2020 Update 3 has just been released. @christof.puehringer you should be able to update your Maya 2020 to one of the recent update releases.  Release notes can be accessed here:

https://knowledge.autodesk.com/support/maya/learn-explore/caas/CloudHelp/cloudhelp/2020/ENU/Maya-Rel...

Hope this helps,

Kelly

[Anonymous]

Maya 2020.2 has the same issues. I will test to open it in Maya 2020.3.

However the fix is, as far as i know at this moment and were able to reproduce, to open the file in an old version of Maya, in my case Maya 2014 but i guess , and then save it again. My guess is that @_sebastian_f has also another older version of Maya, which fixed the problem.

This are all assumptions though.

Thank you for your help guys 🙂

[mspeer]

Hi!

If I remember correct the scene from @_sebastian_f  was saved with Maya 2020.2.

But there could also be some other issues.

For example I remember one problem with a scene from a user where the only way to open it without any crash was to create first a new scene create a new object and add any deformer and then open the other scene.

So maybe a plug-in needs to be enabled or disabled, or there is any other problem, something like this is hard to troubleshoot.

Sadly I currently don't have the time to look deeper into this.