Hello, I've got to say rendering's not one of my strong suits.
I recently got back into Maya from 2 years of doing 2D work, I know a lot of things have changed and I'm basically a caveman now trying to use Arnold. But every time I enable the plugin, Maya works fine I'm able to render an image, however saving with the plugin enabled hard crashes the program.
I'm using a student version of Maya 2018, I'm not sure if you have to manually update Arnold? or use Maya 2019? or it could be another thing only people on here know about.
Solved! Go to Solution.
Solved by sean.heasley. Go to Solution.
Hello, I've got to say rendering's not one of my strong suits.
I recently got back into Maya from 2 years of doing 2D work, I know a lot of things have changed and I'm basically a caveman now trying to use Arnold. But every time I enable the plugin, Maya works fine I'm able to render an image, however saving with the plugin enabled hard crashes the program.
I'm using a student version of Maya 2018, I'm not sure if you have to manually update Arnold? or use Maya 2019? or it could be another thing only people on here know about.
Hi @Anonymous
Is there a crash report to fill out when and submit to Autodesk when your Maya crashes?
Also you'll want to make sure your Maya 2018 is up to date as well as your Arnold plugin. You can download the most recent version of Arnold here.
All the best,
Sean Heasley
Technical Support Specialist
Autodesk Here to Help | My Screencasts | Autodesk Virtual Agent | How To Reset User Settings | Installation and Licensing Forum | Maya Certified Hardware |
Hi @Anonymous
Sure thing!
When you get a chance, can you please zip and attach the scene file here or via dropbox/google drive or another file sharing program so I can take a look at it? If the file is confidential or under NDA please send it to me in a private message instead of posting it here.
All the best,
Sean Heasley
Technical Support Specialist
Autodesk Here to Help | My Screencasts | Autodesk Virtual Agent | How To Reset User Settings | Installation and Licensing Forum | Maya Certified Hardware |
Hi @Anonymous
There was nothing in your previous post. If you're responding via email attachments don't always go through so you'll need to either come back to the forums and manually attach the file or use a shareable download link via google drive, dropbox etc
All the best,
Sean Heasley
Technical Support Specialist
Autodesk Here to Help | My Screencasts | Autodesk Virtual Agent | How To Reset User Settings | Installation and Licensing Forum | Maya Certified Hardware |
It's all good mr. Heasley i figured it out I just needed to have the newest version of maya installed so I went ahead and downloaded, maya 2019! and it works cheers
Hi @Anonymous
Ah awesome glad that worked for you!
All the best,
Sean Heasley
Technical Support Specialist
Autodesk Here to Help | My Screencasts | Autodesk Virtual Agent | How To Reset User Settings | Installation and Licensing Forum | Maya Certified Hardware |
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