Maya 2017 crashing when loading plug in window

[krystle]

After months of using Maya 2017 with no problems, the software immediately crashes when I try to load the plug in window. I've tried uninstalling maya and reinstalling Maya 2017 and am still having the same issue.  I have also tried updating to update 4, which resulted in crashing maya upon startup. Has anyone had this problem and found a solution?

[sean.heasley]

Hi @krystle and welcome to the community!

First off you may want to try deleting your settings/preferences.

If that doesn't work be sure to check all of your drivers and make sure they are all up to date and or compatible with Maya.

[krystle]

thanks @sean.heasley! I tried both of those things and neither of them worked. I also noticed I am getting this error when Maya loads. I'm not sure if it is related: // Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "Mayatomr", was not found on MAYA_PLUG_IN_PATH.

[sean.heasley]

It looks like Maya is having trouble finding your plug-ins. Try removing all 3rd party plug-ins from the plug-in folder then reinstalling the ones you need.

[krystle]

I do not have any third party plug ins installed. I am still having the same issues even after un installing and re installing. Maya crashing the moment i press "plug in manager". I am also getting this bit in the script editor upon start up, not sure if its related:

"onSetCurrentLayout "Maya Classic";

file -f -new;

preferredRenderer -makeCurrent;

// Warning: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/rememberViewportSettings.mel line 29: Active stereo does not work with Aero enabled. Active stereo has been disabled. // 

// untitled // 

commandPort -securityWarning -name commandportDefault;

// Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "Mayatomr", was not found on MAYA_PLUG_IN_PATH. // 

// AbcExport v1.0 using Alembic 1.5.8 (built Dec 24 2015 17:28:19) // 

// AbcImport v1.0 using Alembic 1.5.8 (built Dec 24 2015 17:28:19) // 

// Error: moduleInfo -d -mn " ¥ˆÉµ"DcÛ *N<ÑâÎ4’N܈Õþç¦WÂr ŽAZh Z+C<`þ¡ÍÖ„ ~M ¢ŒU­“Œ¬„Ìq¥Ä%M<,zÚ[ÀgЉ ¼ éR"; // 

// Error: Line 1.30: Syntax error // 

// Error: moduleInfo -d -mn " •’[D çVôÇè ÒôƒÛ»ö” ³® ÷‰XÑ’Îéì„s~ œ ZŠÄr0ƒZòi y"òAÎÝñ’Vz¨š"; // 

// Error: Line 1.75: Syntax error // 

// Error: moduleInfo -d -mn " " † N¥"; // 

// Error: Line 1.22: Syntax error // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn " È_ p¤W{áWÐîâ ó7~Ù§ §¶ +OØMÞ *•÷ ä“-hÿ ¬'O+îÉ¿¶"7µê 1‹ÉCº ØJ±œ] ³"; // 

// Error: Line 1.69: Syntax error // 

// Error: moduleInfo -d -mn """; // 

// Error: Line 1.23: Unterminated string. // 

// Error: moduleInfo -d -mn "" ,aä "; // 

// Error: Line 1.21: Syntax error // 

// Error: moduleInfo -d -mn "#Ÿ x¥í”–+g Œ m|‰Ó[¤]1wH¸G|"; // 

// Error: Line 1.29: Unterminated string. // 

// Error: moduleInfo -d -mn "$ Á\ á)‡¹Ñ 8\þ ç ‡s7 wÞ ’GÞÐ Òàl—‚Þ ‘ ¢ˆF"; // 

// Error: Line 1.56: Unterminated string. // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn "6ùý í4^ãU¶Ã›žÈæʨi^åâüüg"* ¿-y$kó×cé3Éð+Äý› Áa/… "; // 

// Error: Line 1.45: Syntax error // 

// Error: line 1: No module definition file found // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn "WŠx÷ˆêŽNÝ%êMdnãø‘rž% ™" i ‰ÌßÑùöÁ Tµf ÿüö]´8Ÿª@$¢' ´§½£Œb¤ýº‡ŠÖ¶+R<RDî ‘ Š]ÛùØXM; kŽ:æ •û©÷Þ¹¥€ê$ éhßùi˜ªù#€ // 

// Error: Line 1.43: Syntax error // 

// Error: moduleInfo -d -mn "_ÚH⿈ „¢ …7"yÂm†bøÇ 5 ÑüXß` ÙÒž” Š`°´‘ÊKarBÁ`Ü D~LBÄ"; // 

// Error: Line 1.36: Syntax error // 

// Error: moduleInfo -d -mn "`/!O[h*TŸ O @ Õ½xÊÁ?3Тš4ì÷K‰ ‹x…5Ê’ pXŠí,ËGž² ­z¬@'b¦â oD´ !ù©Ñ¢âq³Ÿ*WߌÂp4n½ æ"š8œ¹œM ¶\† /_›:­¯{÷´^þ J2áA€ // 

// Error: Line 1.102: Syntax error // 

// Error: moduleInfo -d -mn "bÿÝ[(ß^|ßaøáµï! ú[ÌÓÇ*¹s ×ä i8³9 Šóå’nM c¯¿( "; // 

// Error: Line 1.43: Unterminated string. // 

// Error: moduleInfo -d -mn "c<»"žíF-´žZI ê艃âx>ãå‚ÜßÆ#â©'šƒ<àxùÇO7”Ò( ~¸“ô—’ŠøèBS"; // 

// Error: Line 1.24: Syntax error // 

// Error: moduleInfo -d -mn "‘Ùè =¢Gôˆ Ñ#zD è =" % ÿ9»b9' ¼:"; // 

// Error: Line 1.39: Syntax error // 

// Error: moduleInfo -d -mn "£3¶%N–gD ‡Ø'q²ÐŠuÀ‹Y mÊóˆ 1£ò˜ &‚E†?`ÌVhÿU§G3 N.ü!¿ÕÆî› ³ ðÑW8M¢!a"; // 

// Error: Line 1.49: Unterminated string. // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn "¹ ÐYîîË;È q縫©Î?X.¯ &( w7>~$n2ãÖ² ã4M[áåäÅ Üæ n‚ŪËÇ°áüQ @ "; // 

// Error: Line 1.22: Unterminated string. // 

// Error: moduleInfo -d -mn "¹ ÐYîîË;È q縫©Î?X.¯ &( w7>~$n2ãÖ² ã4M[áåäÅ Üæ n‚ŪËÇ°áüQ @ "; // 

// Error: Line 1.31: Syntax error // 

// Error: line 1: No module definition file found // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn "ëÔ;.4URñ¯CÕj ÕúŽUë˜/ Ójwt{"; // 

// Error: Line 1.31: Unterminated string. // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn "îU v­+É|/k~<ìÅ ¶ÆãQl-xè Û¥¼‹Ù (ú¸p à×úü®¡¼Z/g¡$Ç"; // 

// Error: Line 1.54: Unterminated string. // 

// Error: line 1: No module definition file found // 

// Error: line 1: No module definition file found // 

// Error: moduleInfo -d -mn "þÂ%k-©"1 ÆIÉ2CÒï Æ ˆOg qAÒ¯4Î ¬=A*ÌÏ’®<i gÊ oýñ>Ò{ã‹gw/Ÿ”\!¾‹>$ Ñýƒ"; // 

// Error: Line 1.28: Syntax error // 

// Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "xgenMR", was not found on MAYA_PLUG_IN_PATH. // 

// Error: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Plug-in, "BifrostMain", was not found on MAYA_PLUG_IN_PATH. // 

# pymel.core : Updating pymel with pre-loaded plugins: mayaHIK, GamePipeline, CloudImportExport, tiffFloatReader, bifrostvisplugin, ikSpringSolver, ik2Bsolver, xgenToolkit, AbcExport, retargeterNodes, gameFbxExporter, VectorRender, OpenEXRLoader, lookdevKit, Unfold3D, Type, mayaCharacterization, modelingToolkit, MayaMuscle, rotateHelper, matrixNodes, AbcImport, deformerEvaluator, autoLoader, sceneAssembly, gpuCache, Substance, OneClick, shaderFXPlugin, bifrostshellnode, renderSetup, GPUBuiltInDeformer, ArubaTessellator, quatNodes, fbxmaya # 

evalDeferred "shaderBallRendererMenuUpdate";

import arnold

// Successfully imported python module 'arnold' // 

import mtoa

// Successfully imported python module 'mtoa' // 

import mtoa.cmds.registerArnoldRenderer;mtoa.cmds.registerArnoldRenderer.registerArnoldRenderer()

Maya 2017 importing module pymel 1.0.9 (C:\Program Files\Autodesk\Maya2017\Python\lib\site-packages\pymel\__init__.py)

// Successfully registered renderer 'arnold' // 

// Warning: file: C:/Program Files/Autodesk/Maya2017/scripts/startup/autoLoadPlugin.mel line 32: Loading plug-in "mtoa" has resulted in changes to the scene that may need to be saved. // 

updateRendererUI;

updateRendererUI;"

[Anonymous]

maybe this will help?: https://forums.autodesk.com/t5/maya-shading-lighting-and/mayatomr-bundle-in-2017-will-not-load/td-p/...

[sean.heasley]

Hi @krystle

When you go to uninstall, be sure to delete every Autodesk/Maya folder that can be found in your C drive as well as your documents folder etc.

Then try a reinstall.

Let me know if anything changes!

[jordan.giboney]

Hi @krystle

Thanks for posting! Sorry to hear that Maya is misbehaving. I wanted to check in and see how things were going?

Given that you have already reset your preferences and updated your drivers (thank you for trying those suggestions!), I would recommend doing a clean uninstall as @Anonymous suggested. The errors that Maya is giving you is related to your plugins (Mayatomr for example is an abbreviation of "Maya to Mental Ray"); Maya is unable to find them and connect them to Maya through the Plugin Manager.

Here are some links that can help you fully uninstall Maya and start with a clean slate:

• Microsoft Fix it Tool - if you are on windows, uninstalling with this program will clean up any files left behind by previous installs that may be causing hangups with your current install of Maya.
• Clean Uninstall

Please note that uninstalling Maya does not automatically reset your preferences, so I would recommend deleting or renaming your old preferences folder as well 🙂

Thanks for your time. Let me know if you have any other questions pertaining to this issue, I would be happy to help!

[sean.heasley]

Hi @krystle just checking in, are you still having this issue?

[krystle]

Coincidentally my computer crashed since posting this problem. I was never able to resolve it using any of the methods suggested above, however the problem is now fixed since i have installed maya on my new computer. Thanks for all the advice! 

[sean.heasley]

Ahh computer crashes suck but at least you found some good out of it :P. Hopefully this issue doesn't arise again!