Fatal error attempting to save in maya 2018

[Anonymous]

Hello, 

I am using the student version, suddenly while I am working, after up to 1 to 5 minutes the message “fatal error attempting to save in C:...” shows.

My specs are

Windows 7 Home premium

Intel(R) Core(TM) i7-4970K CPU @4.00GHz

RAM 16GB 

64bit

NVIDIA GeForce GTX 960

[Anonymous]

Hello, 

I am using the student version, suddenly while I am working, after up to 1 to 5 minutes the message “fatal error attempting to save in C:...” shows.

My specs are

Windows 7 Home premium

Intel(R) Core(TM) i7-4970K CPU @4.00GHz

RAM 16GB 

64bit

NVIDIA GeForce GTX 960

[Anonymous]

Hello, 

I am using the student version, suddenly while I am working, after up to 1 to 5 minutes the message “fatal error attempting to save in C:...” shows.

My specs are

Windows 7 Home premium

Intel(R) Core(TM) i7-4970K CPU @4.00GHz

RAM 16GB 

64bit

NVIDIA GeForce GTX 960

[Anonymous]

Hello, 

I am using the student version, suddenly while I am working, after up to 1 to 5 minutes the message “fatal error attempting to save in C:...” shows.

My specs are

Windows 7 Home premium

Intel(R) Core(TM) i7-4970K CPU @4.00GHz

RAM 16GB 

64bit

NVIDIA GeForce GTX 960

[sean.heasley]

Hi @Anonymous 

What happens when the crash occurs? Are you modeling, animating etc? Is there any steps to reproduce the crash?

Also, when the crash occurs, does Maya generate an error report for you to fill out and submit to Autodesk? If so, please fill it out and let me know what the CER report number is.

Please let me know if anything changes!

[Anonymous]

This is happening when I am animating, more specific just posing the character I have just created the reference and start to pose it. So this happens when I am moving controls.
Now I tried to rollback the graphic card driver and maya just crashed without any error

[Anonymous]

While I am animating this is what comes up when maya crashes: (file attached)

[sean.heasley]

Hi @Anonymous 

It looks like it does generate an error report but I need to know the CER number that is generated. Once you fill out the report and hit submit it should open your browser and say CER_          with a number, please let me know what that number is.

Also, your file was probably too large to attach to to the forum post manually. When you get a chance, can you please zip and attach the scene file here or via dropbox/google drive or another file sharing program so I can take a look at it?

[Anonymous]

Hello Sean,

 CER_189254241 

here thereis the folder with the screenshots :  https://we.tl/t-l8SUTJm1yq

[sean.heasley · Accepted solution]

Hi @Anonymous 

Thanks for posting the CER number! It looks like this may be related to a known issue with 2018 that a fix is currently being worked on. You could try this in 2019 to see if the same issue occurs.

Also, I don't need the screenshots I need the actual scene file in order to test and confirm this issue.

[sean.heasley]

Hi @Anonymous 

Just wanted to check in to see how things were going. Are you still having this issue? If so please send me the scene file.

If your issue is resolved, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Thank you for your help, now with maya 2019  it works fine 🙂 I haven’t had that problem anymore. apparently I had this problem from maya 2016 to 2018

thanks 

Federica