crashes when using arrow key in ctrl+open or any window (probably)

[ichigo_yagami]

this happens in 2018 and 2019 not sure about 17!! and this happened when i went to open a file wanted to select then boom crash

[sean.heasley]

Hi @ichigo_yagami 

I'm a bit confused by your issue. Is maya crashing when you use an arrow key or is it crashing when you open another window like the Open a File window?

[ichigo_yagami]

its crashing when opening a window to open a file

[sean.heasley · Accepted solution]

Hi @ichigo_yagami 

Ah ok. We actually have an article on this! This issue was fixed with Update 3 of 2018 so you may want to update your 2018 however it shouldn't be occurring at all on 2019.

If the problem continues or upgrading is not an option, this may be an indication of an issue relating to the Operating System. Follow these steps to avoid the crashing:

1. Shut down Maya, reset Maya Preferences, restart the computer
2. Switch Maya Preferences to OS Native file browser:

Windows > Settings/Preferences > Preferences > Files/Projects > File Dialog, OS native > Save

Map (using mapped network drives) a drive to a shared folder on the server instead of the root of the computer. Using Mapped network drive avoids the root selection in file browser avoids the crashing.

• How to assign a file path using the Universal Naming Convention (UNC)
• Using UNC Paths for Network Rendering
  • These articles are categorized under 3ds Max, but the principles can also be applied to Maya.

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

Kudos are greatly appreciated. Everyone likes a thumbs up!

[sean.heasley]

Hi @ichigo_yagami 

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.