Autodesk Maya 2017 Does not start!! HELP

[Anonymous]

I just installed Autodesk Maya 2017 in my computer, this is win 10 and the program not started.  These are the specifications of my computer.

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System Information
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      Time of this report: 4/1/2017, 19:02:40
             Machine name: DESKTOP-NH0LFKV
               Machine Id: {7288BDA7-46E3-4BB5-A406-2F11DC24B697}
         Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.170303-1614)
                 Language: Spanish (Regional Setting: Spanish)
      System Manufacturer: ASUSTeK COMPUTER INC.
             System Model: GL752VW
                     BIOS: GL752VW.210
                Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16252MB RAM
                Page File: 4069MB used, 15127MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode

Here is a video of the problem :

please help me!! 

[sean.heasley]

Hi @Anonymous sorry you're having this issue! First I would recommend making sure all your drivers are up to date and if they are then you can try a clean uninstall and reinstall of Maya 2017. If a clean uninstall and reinstall doesn't work this could also be an issue with your Maya profile that doesnt get uninstalled so you can follow these steps!

1. Delete the following directory: C:\Users\<username>\AppData\Roaming\Autodesk\MAYA
2. Open the registry editor by clicking START then type REGEDIT and hit enter
3. Delete the following key: HKEY_CURRENT_USER\SOFTWARE\Autodesk\Maya2017
4. Start MAYA Again.
   
   Let me know if this solves your issue!

[hinsun0708]

I got the exact same problem and I followed your instructions to try to solve the problem, but still it changes nothing. The program pops up for a second and disappears. Before that I tried reinstall maya and even reinstall my system. None can help. I hope you can provide me a solution soon. Thanks.

[sean.heasley]

Weird. Could you try running your PC in safe mode and see if Maya can launch that way? Also be sure to have task manage open and be a little patient because Maya does take some time to launch and be up and running.