ikms files will not load

[D0UGLAS]

I am trying to upgrade an assembly, the new model works it is an upgrade of an existing model, unfortunately when try to load a previous version ikms files which I feel should work, sometimes the model appears in a partial state but ultimately all I am left with is a blank screen.

No errors are reported, I know there is something preventing the upload but without an error or some kind of indication it is impossible to find why the ikms model will not load.

Can you help?

(Please note the working model from May 2019 can import nearly all about 2000 ikms files from late 2017 to May 2019, the new model can import one or 2 of these)

[JMGunnar]

Have you ask qustion in C360  Forums...? 

i think ikms is C360 format....

[Jon.Dean]

Hi @D0UGLAS,

Where did you get these IKMS files?

It is not a file format I am familiar with.

Even doing a Google search does not help much. 

Can you attach a file so we can check it out?

Cheers

Jon.

[D0UGLAS · Accepted solution]

Ok I have found that the new ilogic form is still incompatible with the old one.

Reverting to the old form in the new model now works.

Unfortunately I have to still add new parameters to the bottom of the form. 

[D0UGLAS]

Hi John

They're produced when saving an Autodesk Configurator 360 configuration, in an internet browser window.

[Jon.Dean]

Hi @D0UGLAS,

Thanks for the update.

Do you need any additional help or have you now resolved the situation?

Cheers

Jon. 

[D0UGLAS]

Hi Jon,

Yes I still need help, but it's under investigation, I have a case number...

Case: 15470958 

[Jon.Dean]

Hi @D0UGLAS,

Thanks for the update and glad you are being looked after.

Cheers.

Jon.