Tutorial Gallery error Autodesk Inventor 2020

[darrenwen2013]

Hi there, 

I am getting the following error when I try to open the Autodesk Inventor 2020 

tutorial gallery. 

Cannot GET /guided-tutorial-plugin/v3/gallery

I have just installed Autodesk Inventor. 

[j.palmeL29YX]

Have you installed the 2020.3 Update? 

[darrenwen2013]

Yes, I have. 

[darrenwen2013]

After I installed it, the Tutorial Gallery no longer shows up in Autodesk, I attached an image. 

[j.palmeL29YX]

Maybe it is only hidden? Pick the drop down arrow ... (see attached image).

HTH

[mdavis22569]

What happens if you unplug from the Internet and start using them?

Also, make sure you have access to the following:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

(Yes it says AutoCAD but it could be you're blocked to getting access)

[johnsonshiue]

Hi! Go to Tools -> Add-Ins -> make sure "Interactive Tutorial" Add-In is loaded.

Many thanks!

[darrenwen2013]

I tried that and it didn't work, here is what happened: 

[darrenwen2013]

After I updated to 2020.3 version, I can no longer find the tutorial gallery in the top bar. I tried unplugging the internet and nothing changed

Here is a screenshot:

[darrenwen2013]

The tutorial gallery is loaded, but it does not show up in the top bar. 

Here is a screenshot 

[darrenwen2013]

Hi everyone, 

Originially I was having problems with the Tutorial Gallery so I installed the 2020.3 update. 

Now when I open inventor, the tutorial gallery is missing from the top bar. 

I have tried several methods to fix this including unplugging the internet, checking add-ins to see if tutorial gallery is loaded, and none of these methods have worked. 

I would appreciate any help please and thank you!

Here is a screenshot: 

[mdavis22569]

Did you change / modify yours?

I don't have the User etc under my get started like you're showing

it's like it didn't fully install. I would do a reinstall with the Inventor Reset Utility ... get it back to Out of the Box look 

[darrenwen2013]

After using Inventor Reset Utility this is what happens: 

Tutorial Gallery is still missing.

[mdavis22569]

We're a tad close ... 

Do you know if the MSI has been installed?

I would review this now 

https://forums.autodesk.com/t5/inventor-forum/autodesk-desktop-connect-and-guided-tutorial-plugin/td...

[darrenwen2013]

Yes both of those MSI's are installed, yet it is still not showing up. 

[mdavis22569]

Addin loaded? 

[darrenwen2013]

Yes addins are loaded.


When I doubled clicked on each of the MSI's, a message popped up that said
Stopping LWS, and then it automatically closed.

[DannyHubbard]

Can you try reinstalling the Tutorial Plugin and the Connected Desktop service using the AutodeskDesktopConnect.msi and AutodeskGuidedTutorialPlugin.msi  as mentioned in https://forums.autodesk.com/t5/inventor-forum/autodesk-desktop-connect-and-guided-tutorial-plugin/m-...

Thanks,

Danny

[darrenwen2013]

I am still getting the error : access to desktop.connect denied    at startup. 

[darrenwen2013]

I seem to have identified the issue: 

I am getting the following error after unchecking and checking loaded and automatic on adding. 

I have desktop connector installed, but I am getting this error. Is there a way to reinstall or fix desktop connect?