Poor Inventor support

[Anonymous]

Dear all,

On May 4, 2018 I raised a case to have Inventor support and so far I didn't got any kind of reply. I thought Autodesk should give an answer within to working days (at least that was mention in the website).

Since some days already have passed I am afraid I will never get an answer. Can someone from Autodesk indicate to me what I should do now?

Thank you very much,

Catarina Barros

[Xun.Zhang]

Hello Catarina,

May I know the support case number or could you describe the problem here?

Hope we can offering any help here.

Thanks!

[Anonymous]

Hallo Zun Zhang,

Yes sure, my case is 14195921

Hope to hear from you soon,

Catarina Barros

[helge_brettschneider · Accepted solution]

Hi Catarina,
I am sorry that you experiencing a delay. To speed up the solving process I send you an eMail, with a request for scheduling a remote meeting. 

Looking forward to speak to you soon.

Regards,
Helge Brettschneider 
Technical Support Specalist CAD/CAM 

[Anonymous]

Hallo Helge,

Thank you for picking up my case, I have replied to your email so I can provide you with all information you need to help us.

With best regards,

Catarina Barros