Lack of uninstall strings for old updates

[jzarczynski]

Hi,

In my company we have various product configurations, and total amount of users is around 60. 

I use to update all my Autodesk products frequently and always keep it up to date.

The natural proces is installation of products >>patching >>uninstalling>> installaing a new version.

I've completely automated every chain in this process and do it remotely without touching users computers.

I struggle with one irrational thing - how can i uninstall old updates without uninstallation strings ?

You (Autodesk) delete old updates immidiately after realesing a new ones, so users are unable to retrieve uninstall strings for old updates ... Can you fix this and preserve uninstall strings in manage.autodesk.com ?

There is a lot of updates during one year, and all of the have to be deleted.

People need uninstall strings for uninstalling products after 1 year or more, not to uninstall only new updates.....

Best Regards ,

JŻ

[johnsonshiue]

Hi! Is this specific to Vault Pro or all Autodesk products you are using?

Many thanks!

[jzarczynski]

Hello,

The problem involves the following updates:

Autodesk Vault 2018.3.2

Autodesk Vault 2018.3.1

Autodesk Vault 2019.3.2

Autodesk Vault 2019.3.1

Inventor 2019.4.4

Inventor 2019.4.3

Inventor 2019.4.2

Inventor 2019.4.1

Best Regards,

JŻ

[johnsonshiue]

Hi! I assume these double-dot updates were installed via .msp, not .exe, right? I don't believe there is a way to install .msp. You will need to uninstall the single dot update.

The double-dot updates are accumulative. You don't need to install one after another. For example, after you install 2020.3 update, you can install 2020.3.2 update (it contains 2020.3.1 also).

Many thanks!

[jzarczynski]

Hi,

I would like to assure you, that you're wrong.

msiexec.exe throws an error when you try to uninstall updates the way you mentioned ( i did tests)

You have to start uninstallation in proper order, starting from the highest version and moving downwards.

Beside that - if you have installed versions like this: 2019.4>2019.4.1>2019>4.2>2019.4.3>2019.4 (not 2019.4>2019.4.4)

Uninstalling 2019.4.4 wil reveal 2019.4.3 after uninstallation.

Could you deliver the uninstall strings to products i mentioned in post above ?

I exactly know what i want to achieve.

[johnsonshiue]

Hi! I am sorry I must have misunderstood the issue. Here is a tip that our Install expert shared with me.

Go to Regedit and go to the following location.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Select a product or update. The Uninstall string will appear in the right panel.

Many thanks!

[jzarczynski]

Hi,

Have already tried to do it this way. I need these code directly from
Autodesk. Apparently the codes for patches/hotfixes are not stored in the
location mentioned by you.

Is there any chance you can find them in your internal repository ?

It's really irrational, that the codes are not stored for instance with path
notes..

[DannyHubbard]

For Inventor 2019 the hotfix installer was a 32-bit install so the hotfixes show up under the 32-bit registry section.  HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall  There you can find the individual hotfixes and uninstall syntax.

Thanks,

Danny

[jzarczynski]

Guys,

I need exactly the same codes as in original description of patches deleted from the updates section in Autodesk account.

I have found they keys in location mentioned by @DannyHubbard  but they are not working, because they're not the codes for msiexec. You can even do a simple comparision (It applies to whatever update you choose)

 

The Solution is very simple:

1. Please deliver the same codes as given in updates description (It has to be somewhere in your repository)

2. Preserve the codes along with updates changelogs in the future

PS.

I am pointing the real existing problem. Do you need another 50 users to confirm, that update ID should be preserved and always available ?

Best Regards,

JŻ

[DannyHubbard]

Sorry for the delay I am checking with development to see if it is possible to uninstall these updates just using MSIEXEC and a product id and get a list of the product ids from them.

What error did you get when trying to use the uninstall strings from the registry?

I tried it here and it worked fine for me, though I did add a quiet (for no UI) and norestart switch

"C:\ProgramData\Package Cache\{9a1f9a58-2300-4070-a205-6c527fca8545}\Inventor2019.4.7.exe" /uninstall /quiet /norestart

Thanks,

Danny