Inventor Pro 2019 slow and jittery on Windows 10 (1803)

[JRohwa]

Dear Forum,

I recently uprgaded my laptop to a Lenovo X1 with 8th Gen i7 8550U CPU and 16Gb Ram with Windows 10 Pro (1803). I was hoping this would make Inventor run like a charm, but the opposite is the case. Inventor Pro 2019 is now running much slower than on my 5yo Windows 7 laptop... Lagging when I drag pieces of an assembly, choppy when I click, placing constraint takes forever, just to name a few.

Is this a known issue? It's really frustrating to work this way...

Thanks!

[mdavis22569]

HI @JRohwa

I would make sure to clean up your %temp% folder...

Then verify you have all of the updates installed.... 2019.1.2 

Make sure you're using all of the Windows 10 drivers, like your video card... 

Use a certified one before you just update to the latest...

https://knowledge.autodesk.com/certified-graphics-hardware

Try a reinstall from the control panel / with the Inventor reset Utility... maybe someone got changed in the upgrade.

https://knowledge.autodesk.com/search-result/caas/screencast/Main/Details/eef0cd4f-3e2a-4433-a947-1b...

[Cadmanto]

To add to what Mike has said, I would also do a clean uninstall of 2019 and any previous versions that may be on the laptop.

Also, do a system defrag.  Can't hurt.

Windows 10 x64 -16GB Ram
Intel i7-6700 @ 3.41ghz
nVidia GTS 250 - 1 GB
Inventor Pro 2018

[JRohwa]

Thanks so much for the fast replies!

I installed the latest updates, to no success...

"Make sure you're using all of the Windows 10 drivers, like your video card... "

How can I check this?

[Mark.Lancaster]

@JRohwa

Everybody is putting in their 2 cents so I might as well.. 

In tools, application options, hardware tabwhat are your settings?  Also select the diagnostic button and once the dialog comes up, select ok..   Come here to the forums/your posting and select paste to paste the info from the diagnostic you just did.   Are you using a 3D mouse such as 3D Connexion?  Does this happen on all parts and assembly or only certain ones?   Also on Tools/Applications options/Display, what do you have for Min Frame Rate?  Have you done a Manage/Rebuild on your model?  One more thing is the design dr (red cross on quick access toolbar) enable like something is wrong with your model?

[mdavis22569]

Do you know what you have for a video card and driver?

Also what build of 2019 are you on?

[JRohwa]

@Mark.LancasterThanks for your help!

Here is the paste from the hardware dignostics:

"This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
Intel Corporation Intel(R) UHD Graphics Family

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 4_5
Performance Mode
Hardware Renderer
OGSScene.dll

Graphics driver file C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd12umd64.dll is version 24.20.100.6168
The display is using 32-bit color


Inventor Version:

Build: 200, Release: 2019.1.2 - Date: Tue 09/04/2018       
64-Bit Edition - 131072.00 GB


Loaded Inventor Add-Ins:

Assembly Bonus Tools
Simulation: Dynamic Simulation
Simulation: Frame Analysis
iCopy
Electrical Catalog Browser


System Information:

Operating System:         64-bit Microsoft Windows 10 Pro (Build 7600)
Language:             English
System Manufacturer:         LENOVO
System Model:             20KGS5MB00
BIOS:                 N23ET52W (1.27 )
Processor:             Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (1 processor, 4 physical cores, 8 logical cores)
System Memory:             15.857 GB RAM


Graphics Device Information:

Renderer:             HAL
Manufacturer:             Intel Corporation
Chip Type:             Intel(R) UHD Graphics Family
DAC Type:             Internal
Graphics HW Memory:         128 MB
Display Mode:             1920 x 1080 (32 bit) (59 Hz)

Graphics driver file:         C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd12umd64.dll
Driver file version:         24.20.100.6168
Driver Date:             14 June 2018 0:00:00 UTC (Coordinated Universal Time)


Direct3D Graphics Device Information:

Adapter Description:         Intel(R) UHD Graphics 620
Vendor ID string:         0x00008086
Device ID string:         0x00005917
VendorID:             8086
DeviceID:             5917
SubSystemID:             225c17aa
Revision:             7


Direct3D 10 / DXGI System Information:

Dedicated Video Memory:     128 MB
Dedicated System Memory:     0 MB
Shared System Memory:         7.929 GB


DxDiag System Information:

Operating System:         Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
Language:             English (Regional Setting: English)
System Manufacturer:         LENOVO
System Model:             20KGS5MB00
BIOS:                 N23ET52W (1.27 )
Processor:             Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
System Memory:             16384MB RAM
Page File:             6595MB used, 12074MB available
DirectX Version:         DirectX 12
DxDiag Version:         6.02.17134.0001


DxDiag Graphics Device Information:

DirectX Version:         12.0
DDI Version:             12
DDI Version Number:         c
DxDiag WHQL Level:         0
Driver Signed Valid:         True
Driver Signed:             True
Manufacturer:             Intel Corporation
Chip Type:             Intel(R) UHD Graphics Family
DAC Type:             Internal
Revision:             Unknown
Graphics HW Memory:         8246 MB
Display Mode:             1920 x 1080 (32 bit) (59Hz)

Graphics driver file:         C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd12umd64.dll
Driver file version:         24.20.0100.6168
Driver Date:             14/06/2018 01:00:00
WHQL Level:             1


Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000


Graphics driver log information:"

Are you using a 3D mouse such as 3D Connexion? -> no

Does this happen on all parts and assembly or only certain ones?-> on all

Also on Tools/Applications options/Display, what do you have for Min Frame Rate?-> looks like 8Hz on the slider

Have you done a Manage/Rebuild on your model?-> yes, did not help

Design Dr. has two small issues, but I don't think these are the problem? Inventor used to run fine for me even with bigger problems...

[S_May]

@JRohwa,

please make a benchmark test and post here:

https://forums.autodesk.com/t5/inventor-forum/how-fast-is-your-inventor-pc-really/m-p/5950908#M57305...

here the test for 2019:

https://apps.autodesk.com/INVNTOR/en/Detail/Index?id=3667345248776204460&appLang=en&os=Win32_64

[JRohwa]

@Mark.Lancaster

Thanks for your reply!

Here is the paste from the hardware diagnostics:

"This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
Intel Corporation Intel(R) UHD Graphics Family

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 4_5
Performance Mode
Hardware Renderer
OGSScene.dll

Graphics driver file C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd12umd64.dll is version 24.20.100.6168
The display is using 32-bit color


Inventor Version:

Build: 200, Release: 2019.1.2 - Date: Tue 09/04/2018       
64-Bit Edition - 131072.00 GB


Loaded Inventor Add-Ins:

Assembly Bonus Tools
Simulation: Dynamic Simulation
Simulation: Frame Analysis
iCopy
Electrical Catalog Browser


System Information:

Operating System:         64-bit Microsoft Windows 10 Pro (Build 7600)
Language:             English
System Manufacturer:         LENOVO
System Model:             20KGS5MB00
BIOS:                 N23ET52W (1.27 )
Processor:             Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (1 processor, 4 physical cores, 8 logical cores)
System Memory:             15.857 GB RAM


Graphics Device Information:

Renderer:             HAL
Manufacturer:             Intel Corporation
Chip Type:             Intel(R) UHD Graphics Family
DAC Type:             Internal
Graphics HW Memory:         128 MB
Display Mode:             1920 x 1080 (32 bit) (59 Hz)

Graphics driver file:         C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd12umd64.dll
Driver file version:         24.20.100.6168
Driver Date:             14 June 2018 0:00:00 UTC (Coordinated Universal Time)


Direct3D Graphics Device Information:

Adapter Description:         Intel(R) UHD Graphics 620
Vendor ID string:         0x00008086
Device ID string:         0x00005917
VendorID:             8086
DeviceID:             5917
SubSystemID:             225c17aa
Revision:             7


Direct3D 10 / DXGI System Information:

Dedicated Video Memory:     128 MB
Dedicated System Memory:     0 MB
Shared System Memory:         7.929 GB


DxDiag System Information:

Operating System:         Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
Language:             English (Regional Setting: English)
System Manufacturer:         LENOVO
System Model:             20KGS5MB00
BIOS:                 N23ET52W (1.27 )
Processor:             Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz (8 CPUs), ~2.0GHz
System Memory:             16384MB RAM
Page File:             6595MB used, 12074MB available
DirectX Version:         DirectX 12
DxDiag Version:         6.02.17134.0001


DxDiag Graphics Device Information:

DirectX Version:         12.0
DDI Version:             12
DDI Version Number:         c
DxDiag WHQL Level:         0
Driver Signed Valid:         True
Driver Signed:             True
Manufacturer:             Intel Corporation
Chip Type:             Intel(R) UHD Graphics Family
DAC Type:             Internal
Revision:             Unknown
Graphics HW Memory:         8246 MB
Display Mode:             1920 x 1080 (32 bit) (59Hz)

Graphics driver file:         C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f2da37814c36578d\igd12umd64.dll
Driver file version:         24.20.0100.6168
Driver Date:             14/06/2018 01:00:00
WHQL Level:             1


Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000


Graphics driver log information:
"

Are you using a 3D mouse such as 3D Connexion?-> No

Does this happen on all parts and assembly or only certain ones?-> Yes, it happens to all

Also on Tools/Applications options/Display, what do you have for Min Frame Rate?-> look like the slider is set to 8Hz

Have you done a Manage/Rebuild on your model?-> Yes, this did not help

[JRohwa]

@mdavis22569

Build 200 and this is what I found about the graphics card:

Graphics Device Information:

Renderer:             HAL
Manufacturer:             Intel Corporation
Chip Type:             Intel(R) UHD Graphics Family
DAC Type:             Internal
Graphics HW Memory:         128 MB
Display Mode:             1920 x 1080 (32 bit) (59 Hz)

Is that what you mean?

[mdavis22569]

So if you're good with 2019.1.2 that's good

However, NO Intel cards are certified approved for Inventor currently.

I would review the certified hardware list for options:

https://knowledge.autodesk.com/certified-graphics-hardware

[mdavis22569]

While it could run on this card, it will have some issues like you're mentioning.

What is your hardware settings at for in your Application options?

[JRohwa]

@mdavis22569

Here is the screen shot:

[mdavis22569]

I would change it to one of the lower, as it's really not a performance graphics card ... IMO.

If you have a Quadro or GTX I would pick the performance then

[JRohwa]

@S_May, thanks for the tip, I ran the Bench tester and I will post it in the thread you mention.

Just for completeness, here is a screenshot:

[mdavis22569]

My score....

You want to be at last a 9-10 ....

[mdavis22569]

For your CPU you're at 1.9

From the Inventor system requirements:

CPU ¹	Recommended: 3.0 GHz or greater, 4 or more cores Minimum: 2.5 GHz or greater
Memory	Recommended: 20 GB RAM or more Minimum: 8 GB RAM for less than 500 part assemblies

You're at the min for Ram ...

[JRohwa]

Okay thanks, I guess I'll just have to live with this...

Stange that Inventor worked better on my old Lenovo x230 with Windows 7. That only had 8Gb RAM and not 16 like my newer one...

[mdavis22569]

What did you have for a Video card in it? 

Windows 10 is a new beast and it's own requirements / issues in my opinion vs Windows 7.

[S_May]

Now we know why inventor is running badly..

Here is a hardware profile which is not expensive but very good:

https://forums.autodesk.com/t5/inventor-deutsch/inventor-2019-welche-cpu-welche-grafikkarte/td-p/821...