Inventor 2019.2 Update Error with Copy Design

[ferrisb]

This morning I installed update 2019.2 on a Windows 10 workstation.

Now my copy design from Vault does not work.

Can anyone else reproduce this or, possibly know the solution?

For now I just uninstalled that update, and it works as normal.

[kmiller]

Okay, this time I tested on the correct machine. 

I followed all your steps and yes everything seemed to work after that.  I did not have the registry key on this machine and so I did have to create it.   Inventor 2019.2, Vault Basic 2019.1, Windows 7.

[SteeveVallieres]

Hi, 

I just followed your instructions and YES, it work.

(Inventor 2019.2 update and Vault 2019.1.1 update.)

Thanks...

[reidmatthew]

@SteeveVallieres @kmiller

Thanks for verifying and reporting that editing the registry keys as @ChrisMitchell01 explained has helped you get your Copy Design stable with Vault 2019.1.1 and Inventor 2019.2 installed.

Is anyone else able to confirm that this gets their Copy Design stable in Vault?

[ChrisMitchell01]

Yes, Many Thanks for confirming these workarounds.

Could you also confirm how you apply your Vault/Inventor updates :

• Are you using the Desktop App or downloading from your account or are they deployed to you by an admin ?
• Do you routinely close Vault/Inventor prior to installing updates, regardless of delivery method ?
• Do you routinely reboot following an update ?

Thanks,

Chris

[SteeveVallieres]

Usually, I ‘m doing the update by the Autodesk Desktop App. For Inventor 2019.2 update, I use the Desktop App.

But for this particular error, I downloaded the Vault 2019.1 and 2019.1.1 update.

And I’ve try many time, reinstalling the those update in a different order, nothing was working… unless uninstalling the Vault 2019.1 update or the Inventor 2019.2 update.

But now, it’s seen to work until I copy and rewrite the 11 files you ask for (From Inventor to Vault). All the update was installed before doing the rewrite.

Thanks.

[eric.roades]

For the record:

-Updates are applied from the Desktop App.

-We will usually close Inventor and Vault while installing updates, but not always, unless prompted.

-Reboot after update is unlikely unless prompted, however most workstations are rebooted every night as a matter of routine.

Copy Design and View in Window are still working after the fix last night.

Best,

Eric

[kmiller]

We generally do not use the desktop app.  We will download from our autodesk account or directly from Autodesk's website.  In my case I am an admin to my computer so I just installed the update.  Typically software is or has to be closed down before applying the updates.  I don't always reboot.  Our typical company workflow the IT group will push out installs silently to users (typically when they are not using their product) and a reboot usually happens depending on when we push out the update and/or if it's prompted that we should reboot.  I would say it's a 50/50 shot if reboot is done when we do our mass rollouts. 

Our typical users do not have admin privileges on their systems.  We also have been patching up copy design to work ever since 2019 rollouts per the autodesk documentation (we started by rolling out 2019.1, did not roll out any software before .1 update)

[andy-axium]

The regedit fix has not worked for me.

Registry changes shown above.

Copied the file list across into Vault Explorer folder

Ran Inventor View as Admin

Ran Vault Basic as Admin

Tried Copy Design, had this error

After OK got the original Copy Design Error

Win 10

Inventor 2019.2

Vault Basic 2019.1

[andy-axium]

With reference to my previous post the link below has got copy design working, thanks to Madham_T_autodesk

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Just need to sort out the Design Folder path not saving in the Files Options

We use a shared server location for our Design Data Folder location but the content of the 2019.2 local Director seems to be very different from the Server directory structure. See image below.

Local 2019.2 Design Data Folder on left, Shared 2019 Design Data Folder on right

Is this just a question of copying local folder to the server and replacing the exist Design Data Folder?

[ChrisMitchell01]

Ok - thanks for confirming all this.

Yes if you have files missing from your Design Data on the network you can copy from the local version under Users\Public\...

Thanks
Chris

[ferrisb]

So far inv 2019.2 with vault basic 2019.1.2 play nice together.
Looks like Autodesk fixed it with a vault patch to fix there botched inv
2019.2 deployment.

Glad it seems to work now.
Still frustrating to spend 100k / year on licences & actively beta test to
mitigate these issues.

Paying this much for software, my expectation is that it works well every
time.

The bar of expectation goes up as cost goes up....
It's not rocket surgery.
👍

[kmiller]

I would like to confirm for Autodesk that we also did the fix for copy design in terms of copying over the adp_core-6_1.dll file as noted in the shared link.  This was done during our installs for 2019.1 and was already completed before confirming the above work around fixed our 2019.2 copy design issues.  Apparently it needs to be a combination of the two for the fix.

[reidmatthew]

@ferrisb Thanks for the info. Where did you get your Vault 2019.1.2 update from? I am not aware that update is public yet. The latest public update is Vault 2019.1.1.  If simply applying Vault 2019.1.1 resolved the copy design issue, I am curious as @svallieres tried that same update previously without successful copy design.

[rachel_li]

Hi @kmiller, @eric.roades, @ferrisb, @SteeveVallieres, 

Can I confirm with you, from the fix instruction, have you done both two steps to get copy design work? or only one step either 1 or 2? That would help us to identify the root cause to solve the issue in the future. 

1. Create registration key

2. Copy 11 .dll files from Inventor\Bin to Vault\Explore folder. 

Thanks,

Rachel 

[kmiller]

Good morning,

I can confirm with you that we did this patch first (or it was already in place before we put 2019.2 on) as right off the bat with installs we had copy design issues:

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

With that, after pushing out the update 2019.2 (on my machine) we had issues per our post and copy design not working (I didn't test any renaming).

I tested your fix per this post (registry edits, and dll copying) and that worked for me. 

If you would like, I can go through and test it on another pc if that will help.

[eric.roades]

@rachel_li,

I can also confirm that both steps are necessary to get Copy Design to work.  I have applied this on two separate machines while troubleshooting with @ChrisMitchell01 and Madhan.  On the first machine, the .dll files were copied first.  When this didn't fix the problem, the registry key was created and this fixed the issue.  On the second machine, the registry key was created first, on the premise that this is what fixed the first machine.  When Copy Design still didn't work, the .dll files were copied.  This restored Copy Design and View in Window functionality on the second machine.

The "adp_core-6_1.dll" fix that @kmiller mentioned was applied to all of our workstations when we upgraded from 2018 to 2019 in early October.

Best,

Eric

[reidmatthew]

I have marked message 78 from @ChrisMitchell01 as a solution for now so new community members can find a solution more easily. That message along with possibly needing the ADP core DLL from this post seems to be a good, short-term solution that many customers have confirmed. The Autodesk team is still investigating this for possible causes and solutions in future releases. I would recommend you periodically review this article (see Error: "It looks like an error occurred during file operations. Please install Inventor or Inventor ...) for updates to that investigation.

[rachel_li]

@eric.roades, @kmiller 

Thank you for the confirmation. That's very helpful information for us to follow up. 

Best Regards,

[ferrisb]

I'm glad autodesk looked into this & is fixing it.

Loosing core functions of software you pay thousands for is unacceptable.

[target1988]

I can also confirm this fix worked for Inventor 2019.3 and vault basic 2019.1.1, I had uninstalled 2019.2 due to this issue and was waiting for a patch to come out to fix it. I had expected that 2019.3 would include a fix, it didn't.