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Inventor 2017 Professional Startup Crash

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Message 1 of 7
Anonymous
610 Views, 6 Replies
‎02-24-2017 04:52 AM

Inventor 2017 Professional Startup Crash

Anonymous
Not applicable
‎02-24-2017 04:52 AM

Hello,

 

I recently installed Autodesk Inventor 2017 Professional in order to follow a university course. I've installed it, at it ran perfectly the first time and I got into the main menu in the application. However, now I cannot open the application. When I open the application the first loading window only runs half the way, and then closes down - nothing happens. I'm a bit in limbo and do not know what to do...

 

Anyone got a smart idea?

 

 

 

Bonus info:

 

Windows 10 Home

Acer Swift 5

Integrated Intel Graphics

8Gb RAM

 

 

Regards

Vincent

 

Preview file
843 KB
0 Likes
‎02-24-2017 04:52 AM

Inventor 2017 Professional Startup Crash

Hello,

 

I recently installed Autodesk Inventor 2017 Professional in order to follow a university course. I've installed it, at it ran perfectly the first time and I got into the main menu in the application. However, now I cannot open the application. When I open the application the first loading window only runs half the way, and then closes down - nothing happens. I'm a bit in limbo and do not know what to do...

 

Anyone got a smart idea?

 

 

 

Bonus info:

 

Windows 10 Home

Acer Swift 5

Integrated Intel Graphics

8Gb RAM

 

 

Regards

Vincent

 

Preview file
843 KB
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6 REPLIES 6
Message 2 of 7
Mark.Lancaster
Consultant
in reply to: Anonymous
‎02-24-2017 05:15 AM

Mark.Lancaster
Consultant
Consultant
‎02-24-2017 05:15 AM

@Anonymous

 

Welcome to the community..

 

First of all Inventor doesn't really like integrated Intel cards.  Not saying they won't work but they are not designed for CAD applications.

 

When the application did start after installation did you see a Lets Getting Started dialog where you enter your serial # and product key?

 

What do you see under C:\ProgramData\Autodesk\CLM\LGS folder?  C:\Programdata is a hidden folder.

 

 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

‎02-24-2017 05:15 AM

@Anonymous

 

Welcome to the community..

 

First of all Inventor doesn't really like integrated Intel cards.  Not saying they won't work but they are not designed for CAD applications.

 

When the application did start after installation did you see a Lets Getting Started dialog where you enter your serial # and product key?

 

What do you see under C:\ProgramData\Autodesk\CLM\LGS folder?  C:\Programdata is a hidden folder.

 

 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Report
Reply
Message 3 of 7
Anonymous
in reply to: Mark.Lancaster
‎02-24-2017 05:37 AM

Anonymous
Not applicable
In response to Mark.Lancaster
‎02-24-2017 05:37 AM

In C:\ProgramData\Autodesk\CLM\LGS  I have 3 folders named SERIAL_2017 where there seems to be 3 different serials?

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‎02-24-2017 05:37 AM

In C:\ProgramData\Autodesk\CLM\LGS  I have 3 folders named SERIAL_2017 where there seems to be 3 different serials?

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Message 4 of 7
Anonymous
in reply to: Mark.Lancaster
‎02-24-2017 05:41 AM

Anonymous
Not applicable
In response to Mark.Lancaster
‎02-24-2017 05:41 AM

In C:\ProgramData\Autodesk\CLM\LGS  I have 3 folders named SERIAL_2017 where there seems to be 3 different serials?

0 Likes
‎02-24-2017 05:41 AM

In C:\ProgramData\Autodesk\CLM\LGS  I have 3 folders named SERIAL_2017 where there seems to be 3 different serials?

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Message 5 of 7
Mark.Lancaster
Consultant
in reply to: Anonymous
‎02-24-2017 05:43 AM

Mark.Lancaster
Consultant
Consultant
In response to Anonymous
‎02-24-2017 05:43 AM

Do you see this folder 797I1_2017.0.0.F in there?  If so, do you see a file in that folder called LGS.DATA?  If so open it up with notepad, what does it state?

 

_USER

_STANDALONE

_NETWORK

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

‎02-24-2017 05:43 AM

Do you see this folder 797I1_2017.0.0.F in there?  If so, do you see a file in that folder called LGS.DATA?  If so open it up with notepad, what does it state?

 

_USER

_STANDALONE

_NETWORK

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Report
Reply
Message 6 of 7
Anonymous
in reply to: Anonymous
‎02-24-2017 06:29 AM

Anonymous
Not applicable
In response to Anonymous
‎02-24-2017 06:29 AM

Yes I have that folder, LGS.data states _STANDALONE

0 Likes
‎02-24-2017 06:29 AM

Yes I have that folder, LGS.data states _STANDALONE

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Message 7 of 7
Anonymous
in reply to: Mark.Lancaster
‎02-24-2017 08:11 AM

Anonymous
Not applicable
In response to Mark.Lancaster
‎02-24-2017 08:11 AM

Yes I have that folder, LGS.data states _STANDALONE

0 Likes
‎02-24-2017 08:11 AM

Yes I have that folder, LGS.data states _STANDALONE

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