Inventor 2016 R2 Update (Customers with Subscription) & Inventor Service Pack 1

[david.harris]

In our continuing efforts to provide high quality products, Autodesk has released Inventor 2016 R2 update which is available to subscription customers and includes Shape Generator, other product enhancements, as well as various fixes. Inventor 2016 Service Pack 1 is available to customers without subscription and contains only fixes.

Inventor 2016 R2/SP1

We thank all our customers who identified these issues and reported them to us. These reports give us the opportunity to improve the product and provide you with the best solution in mechanical design. We also thank you for your continued business and for feedback regarding the content of this update release.

Respectfully,

Autodesk Inventor Product Team

[ChrisMitchell01]

Hi Rory,

Do you mean that you don't see Build 210 SP1 shown in Help About &that R2 doesn't show up in Windows Control Panel, Programs & Features ?

If that's the case, we're in process of posting an AKN article about this. It was due to 2016 Update1 being released incorrectly & it was then possible to install the re-released version again. This is discussed in this forum topic:

http://forums.autodesk.com/t5/inventor-general-discussion/certain-hatch-patterns-not-being-printed/m...

This is the draft info for the soon to be posted article:

Title

Autodesk Inventor 2016 SP1 or R2 install failed.(The version number is not updated to 20.1.21000.0000 in Help About Product dialog)

ISSUE

After installing Autodesk Inventor 2016 SP1 or R2, open Inventor, Help -> About Autodesk Inventor 2016, the build version is still 20.0.13800.0000. SP1 or R2 installed failed or not completely.

This problem is caused by more than one Inventor Update1 build were installed.

Solution

We need to uninstall the uncompleted SP1 or R2 and clean Update1 installation.

• If you install R2 & it failed, use this command in cmd prompt to remove R2; or you can uninstall R2 from Control Panel. If you install SP1 & it failed, skill this step.

"C:\Program Files\Autodesk\Inventor 2016\Bin\UninstallTool.exe" R2

• Remove incomplete Inventor 2016 English Language Pack SP1 using this command (please refer to the following form for different “lang id” and use correct one to replace 1033 for English); if you want to install SP1 or R2 later, you can skip this step

Msiexec.exe /uninstall {C2B4B6F5-2010-1033-0064-E0CB94366A9C} /package {7F4DD591-2064-0001-1033-7107D70F3DB4} /qb

Language	Language ID
enu(English)	1033
chs(Chinese Simplify)	2052
cht(Chinese Traditional)	1028
csy(Czech)	1029
deu(German)	1031
esp(Spanish)	3082
fra(French)	1036
ita(Italian)	1040
jpn(Japanese)	1041
kor(Korean)	1042
pol(Polish)	1045
ptb(Brazilian Portuguese)	1046
rus(Russian)	1049

• Remove incomplete Inventor 2016 SP1 using this command:

Msiexec.exe /uninstall {C2B4B6F5-2000-1000-0064-E0CB94366A9C} /package {7F4DD591-2064-0001-0000-7107D70F3DB4} /qb

• Clean Inventor 2016 Update 1

Msiexec.exe /promptrestart /qb /uninstall {D9AD67F6-F5D8-4377-8826-01687953EF10} /package {7F4DD591-2064-0001-0000-7107D70F3DB4} SETUP=1

• Reboot OS if needed

• Install Inventor 2016 R2 again.

Applies to

• Autodesk Inventor 2016
• Autodesk Inventor Professional 2016
• Autodesk Inventor HSM Pro 2016
• Autodesk Product Design Suite 2016
• Autodesk Building Design Suite 2016
• Autodesk Factory Design Suite 2016
• Autodesk Plant Design Suite 2016

[Rory_M]

Hi Chris, thanks for the quick and comprehensive reply.

There's a typo in the text by the way: " If you install SP1 & it failed, skill this step." I assume skill means skip.

Yes, my about showed that Inventor was build 138. I wasn't sure what had failed and at what point so I first of all tried running the "C:\Program Files\Autodesk\Inventor 2016\Bin\UninstallTool.exe" R2 command but it didn't work.

I checked the Bin folder and there was no uninstalltool.exe in there so obviously that was why it didn't work. I uninstalled R2 in the normal manner from "Programs and Features"

All the other command lines you posted worked fine and uninstalled their relevant components without error.

I then rebooted and reinstalled R2 from the Application Manager and..........

It worked!

About now shows Build 210, Release 2016 SP1. No mention of R2 but the Force Effect and Shape Generator functions seem to be fine now.

Thanks again for the help.

Rory

[ChrisMitchell01]

OK Thanks Rory.

So it sounds like your install failed before the uninstalltool was put down - good info.

That's all correct. Help, About should show build 210 SP1, & Control Panel, Programs & Features will show both R2 & SP1.

Clear as mud, eh ?

-Chris

[ChrisMitchell01]

The knowledge article for how to find the R2 "needle in the Autodesk haystack" is available:

https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

Hope this helps,

-Chris

[Anonymous]

I still see only language packs when I apply the filters. If I add "R2" to the search field, I get zero results.

I'm still experiencing crashes, really hoping to figure out a way to update Inventor.

Ben

Inventor 2016

Windows 7 Pro

[ChrisMitchell01]

Hi Ben,

Can you please send me your Company name & if possible the serial number you used during installation. (Look under Inventor, Help, About),  as well as any other subscription related info that would be useful too & I'll ask the MyAccount team to investigate.

send to chris.mitchell@autodesk.com

I assume you don't see R2 or SP1 under Application Manager either ? Ensure to expand out the Last Month & Older sections too.

Thanks

Chris

[KevinHu_PDMS_Vault]

Hi Ben，

please first assure your serial number has entitlement of maintenance or desktop subscription. if yes, could you check below items?

1. can you see any other update or SP in Application Manager? 

2. could you check if the OS date and time is correct?

3. could you check if there is any network proxy for your OS or Application Manager?

4. coluld you have a try to check after reboot your OS?

5. could you attach the log file in %ProgramData%\Autodesk\SDS\Log?

6. for MyAccounts (accounts.autodesk.com), please make sure the account you are using log in has the entitlement of subscription

[ChrisMitchell01]

Ben,

We're now investigating an issue with the Premium level of Suites not being able to access R2 even though they have subscription. That being said you should still see SP1 in Application Manager. Are you able to provide us with the log file which Kevin mentioned ?

In the meantime you can download SP1 from http://download.autodesk.com/us/support/files/inventor_2016_service_pack_1/Inventor2016_SP1.exe

Once we sort out the R2 access problems, you will be able to overlay that on top of SP1.

Sorry for the inconvenience.

Chris

[Anonymous]

[Anonymous]

---

@ChrisMitchell01 wrote:

Ben,

We're now investigating an issue with the Premium level of Suites not being able to access R2 even though they have subscription. That being said you should still see SP1 in Application Manager. Are you able to provide us with the log file which Kevin mentioned ?

In the meantime you can download SP1 from http://download.autodesk.com/us/support/files/inventor_2016_service_pack_1/Inventor2016_SP1.exe

Once we sort out the R2 access problems, you will be able to overlay that on top of SP1.

Sorry for the inconvenience.

Chris

---

Why am I still stuck with this "not being able to access R2" issue 3 months later? (Product Design Suite Ultimate with Advanced Support)

[ChrisMitchell01]

My understanding is that all issues around this were resolved & all fulfillments had been processed. please send me (chris.mitchell@autodesk.com) your Company name & contract number & I'll see what I can find out.

Thanks

Chris

[ChrisMitchell01]

...or if you filter on R2 from MyAccount do you see it ?

Thanks

Chris

[Anonymous]

Thanks for the reply, Chris.

Unfortunately, I can't even access the filter, all I get is a spinning circle. I've been trying to access this updates for a week using multiple browsers and both work and home PCs, but nothing works so far.

I will be sending you my company info.

Thanks again,

Tao

Product Design Suite Ultimate with Advanced Support

Windows 7 & Windows 10

[Anonymous]

Every time I go to this page the 'DOWNLOAD' link is disabled. I did try to download yesterday but the IT firewall caused the file to no download fully. I went and deleted the incomplete file from the C: drive to see if that would help. However it has not.

Please help me find a way to get this update installed.