Admittedly my post was a bit salty. Also i was a long time SWX user and the company i am now working with only had inventor so it has been a long hard road of banging my head against the wall trying to find functionality similar to the workflows i was used to. One of my bigger problems with inventor is the workflow. I am a design engineer that focuses on valve design. The Inventor workflow is not friendly to multiple iterations and my design folder that is clogged with folders and files created from the factory/member ipart/iassembly workflow. It may be the case that you guys are working to bridge the gap but what everyone sees when they read these boards is the following:
Customer: I have a problem. My company workflow is like "X" and i can't find the functionality to support it.
Inventor: Well you could do these 10 steps to work around a way to get the functionality you are looking for but really you should conform your workflow to the way our program works. Oh by the way, you should probably learn to code visual basic if you want to do half the things you want to do. If you really want this functionality, submit it to the ideas forum.
Customer: I did. 5 years ago and while it had a lot of votes it was taken off the forum.
Inventor: Requests more than 4 years old are automatically removed.
The conversation should be more along the lines of this:
Customer: I have a problem. My company workflow is like "X" and i can't find the functionality to support it.
Inventor: Wow, i can see how that workflow would benefit your company and your processes. We currently don't support it but i am submitting a features request ticket to support that. In the meantime you can do these 10 steps to get your system to work.
Customer later: i see you still haven't implemented the feature but your feature request board shows this feature as pending.
Inventor: We apologize for the delay in implementation but there was actually a lot code to sift through for this but you weren't alone in your workflow process so we believe it will be a benefit to more companies than just yours. We are on schedule to release a patch later this year which incorporates that feature.
I'm not saying this is how it actually is, but this is the perception. That if you don't know how to code a solution yourself in visual basic then you're just doing it wrong and we can't help you. By the way i like the second half of your reply but the sentiment people feel is the first half of your reply. I believe the issue is a customer service perception issue.