Creating 3D PDF issue

[bengee5454]

I don't understand it......sometimes I am able to create a 3D PDF, but sometimes I get the following message (attached) - and no PDF!

Anyone got any ideas?

[bengee5454]

An update:

To see whether it was an issue with my assy, I created a new very simpe assy and tried to 3D pdf that - it worked.

So then i tried to simplify the original by using shrinkwrap. I tried to 3D PDF it, no joy.

So....would i be correct in assuming it is an issue witth my assy, not the pdf function? 

[mdavis22569]

HI @bengee5454

Can you share it with me, and I'll look it over 

[bengee5454]

how shall I send it - not sure the company would want this being made public! email?

[mdavis22569]

you can get me on my website or A360 

You can use A360 / Wetransfer and I'll do it all privately after in email...

[bengee5454]

I have sen an email to the address on the website.

Thanks.

[bengee5454]

I have sen an email to the address on the website.

Please excuse the rubbish filenames - its still very much WIP!

Thanks.

[bengee5454]

After a quick investigation, I believe the problem lies with the attached.

Can anyone confirm this?

Whats the issue here?

thanks

[mdavis22569]

Didn't get anything,

try support@yourcad.guru 

 however that IPT worked for me:

I won't show it all 

both views ...

[johnsonshiue]

Hi! What Inventor build are you on?

Many thanks!

[bengee5454]

hi Johnson

here's a screensnot of the About splash screen:

Does this tell you what you need?

[mdavis22569]

You're at out of the Box version currently ..

You will need the new templates probably from the 2017 update:

https://knowledge.autodesk.com/search-result/caas/downloads/content/inventor-2017-language-packs.htm...

[johnsonshiue]

Hi! You are on 2017 RTM build without any updates. Could you apply 2017.4 (or R4) Update? I believe the issue should be resolved.

Many thanks!

[mdavis22569]

@johnsonshiue

Shouldn't he get the new templates too ...to be safe?

[johnsonshiue]

Hi Mike,

Yes, it would be great if he pulls down the new template files also. I could be wrong but the error dialog should not be related to template files. Anyway, it is better to get the latest update and the updated template files.

Many thanks!

[bengee5454]

Thank you for your inputs.
I shall update the template files tomorrow  and let you know the result. 

[bengee5454]

i can see he 2017.1.1 Hot Fix, bbut no 2017.4, or R4.

Where can i get these updates?

[bob_holland · Accepted solution]

@bengee5454

Here is a link to the updates:

https://knowledge.autodesk.com/search-result/caas/downloads/content/inventor-2017-updates-for-custom...

If you want to use the Autodesk Desktop App, you may need to reinstall it:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/About-Autodesk-desktop-a...

Please try this and let us know it the updates resolve your issue.

Thank you.

[bengee5454]

I can report that after applying the update, and loading the templates, 3D PDF function is working!

Many thanks to everyone who got involved with this issue.

[mdavis22569]

Glad the updates helped get you back on track ....