Why cant I download onto second device

[Anonymous]

Im am very frusterated with this software as it lies saying I can have this on two devices. Ive just paid for a new laptop and now the program is NOT available? The download always fails and Im going to fail a class becuase my teachers are not able to work on a MAC desktop. I am appalled they have us fork over thousands of dollars but cant learn to use two system formats? This may be a free download but I just lost a whole semester because of this failure.

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

Sorry to hear you're unable to download. You can install on a 2nd computer. I see you have AutoCAD 2017 under your account but your laptop is Mac. So you will need to download AutoCAD for Mac 2017 on your laptop. Please download the Mac version from Education Community and install it on your Mac.

[RobDraw]

Why criticize the program before trying to find out what you are doing wrong? AutoDesk's fault for losing an entire semester? Hardly.

[Mark.Lancaster]

@Anonymous

I can sense you are frustrated but it sounds like you got the wrong AutoCAD application for your laptop and like @RobDraw pointed out...  You should've came asking instead of pointing fingers right at Autodesk and their products. 

Secondly, "The download always fails and Im going to fail a class becuase my teachers are not able to work on a MAC desktop."   So its the fault of the software that your school doesn't work or support a MAC operating system.   I can understand the download failure aspect but you need to ask in how to resolve it.  Anyhow did you check with your school/instructor/teacher before making this purchase and see if it work?  AutoCAD for Mac doesn't have all the features as AutoCAD (for Windows) does.  "I am appalled they have us fork over thousands of dollars but cant learn to use two system formats"  Again what does this have to do with Autodesk products?  You are the one attending this school and not us.. 

If you are having download issues, use the Autodesk Virtual Agent (just google it)... 

[natasha.l]

Hello @Anonymous,

I understand you are trying to download & install Autodesk software on a MAC device. We need some more information, you indicated you receive an error stating you installed on more than two devices (please provide a screen shot) this may be related to a known issue Autodesk is aware of. 

Try reviewing this  MAC user install error AdSSO.pkg. to update the pkg file & please review this post as well on the Steps for Setting-Up Student Software.

Please report back on your progress.