verification email

[Anonymous]

Hi, I created an account but it says that I need to click the link in the verification email.  But I haven't recieved any email from you.  I kept trying to resend the email but still nothing appears in my email.

[Mark.Lancaster]

Everyone

The other day the email reply system was backed up according to Autodesk.  But if you access your Autodesk Account do you see the information/products that you requested as a student?  Meaning if that's the case there's no need to verify your email address.

[Anonymous]

I am having the same problem. I have re-sent the confirmation email several times and till have not received anything. Could you manually do it for me, please?

[Anonymous]

I'm not getting an verification email too, tried to resent the email multiple times but nothing was sent.

[Anonymous]

I`m having the same problem, for some reason I still haven`t got my email.

[natasha.l]

Hello @Anonymous, @Anonymous & @Anonymous,

An Autodesk Account Email Verification Requirements were rolled out this week please let us know if it is what you are referring to.

Review the following steps on the process & support: Email Verification AKN

If you are trying to Steps for Setting-Up Student Software & you are referring to the automated email from Autodesk Educational Community (no need to use the information) your Edu account has everything you need. 

Thanks for posting. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Having the exact same issue.

How would I go about fixing it ?

[Mark.Lancaster]

@natasha.l

The article you linked for troubleshooting email verification goes to a place requiring credentials to continue.

[natasha.l]

Hello @Anonymous, @Anonymous,

Please make sure you are not using a dummy email or have a typo, you can change the email address in your Autodesk Account Profile. You can search through your email for noreply@mail.accounts.autodesk.com. 

Try the following: 

1. Request the user to login to: https://accounts.autodesk.com/Profile/Security.
2. Click on "Change Email".

3. Update the Email ID to a valid one.  He should receive an email in the updated email to verify his email id.
4. Otherwise, click on the "Verify Email" button next to the "Change Email" button.
5. He should receive the mail in his updated verified email id.
6. Click on the link received in the email.
7. Proceed to login to the application.

Autodesk Account Email Verification Support

Please let us know how this turns out & if you get to verify your email address. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @mceyzar, 

I wanted to check-in with you, were you able to verify the email or did you request support. Let us know & we can offer some more suggestions. 

Also please remember to “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community. 

[Anonymous]

Hello,

I have not received the verification email as an educator.  Many thanks, Marcy

[Anonymous]

Hi. I have the same problem regarding the verification link email. I tried using an account which is not my personal gmail account. I created an account here in Autodesk to download an installer, but I was trapped in this email verification. Do I need to use my current gmail account instead of the one I created intended for the autodesk?

Where can I see that email if it is already sent? Help please. Thanks. 

[Anonymous]

Hi, @natasha.l, @Mark.Lancaster

What's the correct format of the email address to create here? I already tried using my google account hoping it will linked with the autodesk. But it doesn't accept the email address. Format please. Thanks.

For your info: this is my current google account hoping to linked with my autodesk account. ahlyssacad.158@gmail.com.????

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

Never share any sensitive information here such as email address, serial #, subscription account number, business address, and phone/cell #. This is a world wide peer to peer network and such items should not be posted here for security reasons.

Are you a student?

Update:  Also I will assume dot in your email syntax name prior to the @ is causing the issue.  But I'm only a user and don't know what Autodesk fully excepts.

[jeffrey.sin]

Hi @Anonymous,

Agree with @Mark.Lancaster, please avoid sharing sensitive information here. Would you happen to have an error message when you try to sign up? Could you send a screenshot here for verification? Also, have you tried clearing your cache and cookies before trying to sign up again?

[jeffrey.sin]

Hi @Anonymous,

Have you already tried signing up again? Have you already set up your account or received the verification email?

[tfallaw]

I am not receiving the verification email after creating my account. 

[bernalynmaepelingon]

• Hi. Having the same problem here. I kept trying to resend it but I haven't receive any verification email.

[bernalynmaepelingon]

Hi, i also have the same problem here. I kept trying to resend it but I haven't receive any verification email.

[Anonymous]

I am having the same problem. I have re-sent the confirmation email several times but it still doesn't work.

[Anonymous]

hi, I dont recevie vertification email help me, or manually activate ? thanks