Unable to renew free personal license

[Anonymous]

After a long time i'm trying to renew my personal license of Fusion 360 but when i follow the renew procedure it ends up with the error message "No personal free license is found"

[Anonymous]

After a long time i'm trying to renew my personal license of Fusion 360 but when i follow the renew procedure it ends up with the error message "No personal free license is found"

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

What do you consider a personal license?   Is it a student license of Fusion 360, a non-commercial license or a commercial license...

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

What do you consider a personal license?   Is it a student license of Fusion 360, a non-commercial license or a commercial license...

[Anonymous]

Free personal license is how it’s actually called in the fusion 360 app. It should be the old hobbyist license, so not student and not commercial license.

[Anonymous]

Free personal license is how it’s actually called in the fusion 360 app. It should be the old hobbyist license, so not student and not commercial license.

[Mark.Lancaster]

@Anonymous 

So if you go into manage.autodesk.com is Fusion 360 listed there?

Are you using the correct credentials?

[Mark.Lancaster]

@Anonymous 

So if you go into manage.autodesk.com is Fusion 360 listed there?

Are you using the correct credentials?

[Anonymous]

Credentials are correct

if I go to manage.autodesk.com fusion 360 license is listed, even though it is repeated many time

[Anonymous]

Credentials are correct

if I go to manage.autodesk.com fusion 360 license is listed, even though it is repeated many time

[Mark.Lancaster]

@Anonymous 

Then you need to reach out to Autodesk to have them review your account

Use the chat option here https://knowledge.autodesk.com/contact-support/account-management/subscription-and-contract-management and explain what's going on.

[Mark.Lancaster]

@Anonymous 

Then you need to reach out to Autodesk to have them review your account

Use the chat option here https://knowledge.autodesk.com/contact-support/account-management/subscription-and-contract-management and explain what's going on.