Stingray Installation problems

[Anonymous]

I was trying to install Stingray and as soon as I press install it goes to the install sceen and a few seconds later it goes to the finished screen.

I have included a sceenshot of the error sceen and  the installation log.

Thanks,

Jeff

[Otto]

Hello Im_Jeff

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If the link(s) helped resolve your issue, please reply with the steps taken and accept your post as a solution so that others can benefit from the information.

If not, please reply with additional details so that other community members can assist. Details may include relevant screenshots, error messages, system specifications, browser type, or any other information that you think may help.

[Anonymous · Accepted solution]

Thanks for the advice in the end all I had to do was restart my computer.

Thanks,

[Anonymous]

I had the same problem - tried multiple version installs, no luck.  I went through the Clean Uninstall steps - primarily step 4 & 5 here - https://knowledge.autodesk.com/customer-service/download-install/remove-products/clean-uninstall

Delete any residual Program Files from these locations:

• C:\Program Files\Autodesk\
• C:\ProgramData\Autodesk\
• C:\Program Files (x86)\Autodesk\
• C:\Users\All Users\Autodesk\
• C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\
• C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

The program folders should be clearly named.

Clean out your TEMP files:

1. 1. Click the Windows Start button.
   2. In the Run box type %TEMP% and press Enter
   3. Highlight and delete all files. Ignore any files in use.

Solved my problem and got Stingray installed.

Thanks for the help!

-HJ