Revit 2017.1 Update - Install Failed

[jprather4]

I have been trying to install the Revit 2017.1 Update to address the resolution issues with schedules.

Every time I try to install it, I am getting an Install Failed. Does anyone know why?

I have attached my log file for reference.

[Otto]

Hello jprather

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[rkmcswain]

Why does the Subject say "AutoCAD", but the body of the message is about "Revit"? Is this subject just a typo?

[jprather4]

Yes, it was a typo. 

I tried to search for similar posts before posting and it changed my subject.

Sorry about that.

[rkmcswain]

No worries, I clicked on the subject thinking this was going to be about AutoCAD 🙂

Yeah, I've seen the "similar" thing do that. Thanks for the update.

[Darin.Green]

If you haven't tried already, clear out your %temp% directory. %temp% = C:\Users\<username>\Appdata\Local\Temp

Once that's clean, disable any antivirus applications and try the update again.

[jprather4]

Gave that a try and still had the same issue.

Thanks though

[natasha.l]

Hello @jprather4,

Sorry for the frustration. This is a common issue, the suggestion is to conduct a Clean Uninstall & Reinstall the product from Autodesk Virtual Agent. 

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!"

Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[Anonymous]

[1564:11F8][2016-12-28T00:13:37]i001: Burn v3.10.2.2516, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\KARIMA~1\AppData\Local\Temp\{181D1D0B-73FB-4AFC-BB4D-90DE018D2E2D}\.cr\Autodesk_Revit_2017_1_1.exe
[1564:11F8][2016-12-28T00:13:37]i000: Initializing numeric variable 'PRODUCT_INSTALLED' to value '1'
[1564:11F8][2016-12-28T00:13:37]i000: Initializing string variable 'PRODUCT_GUID' to value '{7346B4A0-1700-0510-0000-705C0D862004}'
[1564:11F8][2016-12-28T00:13:37]i000: Initializing string variable 'OPTOUT_KB2918614' to value 'NO'
[1564:11F8][2016-12-28T00:13:37]i000: Initializing string variable 'AdskBundleTitle' to value '[WixBundleName]'
[1564:11F8][2016-12-28T00:13:37]i009: Command Line: '"-burn.clean.room=G:\my Files\Architecture programs\Autodesk\Revit\Autodesk Revit 2017 Win\Autodesk Revit 2017.1 Update Win x64\Autodesk_Revit_2017_1_1.exe"'
[1564:11F8][2016-12-28T00:13:37]i000: Setting string variable 'WixBundleOriginalSource' to value 'G:\my Files\Architecture programs\Autodesk\Revit\Autodesk Revit 2017 Win\Autodesk Revit 2017.1 Update Win x64\Autodesk_Revit_2017_1_1.exe'
[1564:11F8][2016-12-28T00:13:37]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'G:\my Files\Architecture programs\Autodesk\Revit\Autodesk Revit 2017 Win\Autodesk Revit 2017.1 Update Win x64\'
[1564:11F8][2016-12-28T00:13:37]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337.log'
[1564:11F8][2016-12-28T00:13:37]i000: Setting string variable 'WixBundleName' to value 'Autodesk Revit 2017.1.1 Fixes'
[1564:11F8][2016-12-28T00:13:37]i000: Setting string variable 'WixBundleManufacturer' to value 'Autodesk'
[1564:1B34][2016-12-28T00:13:37]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1564:1B34][2016-12-28T00:13:37]i000: There is a Beta version of this update already installed. Please remove the Beta version and try this installation again.
[1564:1B34][2016-12-28T00:13:37]i000: 1
[1564:1B34][2016-12-28T00:13:37]i000: Setting version variable 'WixBundleFileVersion' to value '17.0.1099.0'
[1564:1B34][2016-12-28T00:13:37]i000: Running detect BA function
[1564:1B34][2016-12-28T00:13:37]i000: >>> Running OnDetect function
[1564:1B34][2016-12-28T00:13:37]i000: Setting numeric variable 'PRODUCT_INSTALLED' to value 0
[1564:1B34][2016-12-28T00:13:37]i000: >>> Successfully located target product installation
[1564:1B34][2016-12-28T00:13:37]i000: OPTOUT_KB2918614== NO
[1564:11F8][2016-12-28T00:13:38]i100: Detect begin, 5 packages
[1564:11F8][2016-12-28T00:13:38]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{73b9718d-03be-4990-9f51-cba594ecaa8c}'
[1564:11F8][2016-12-28T00:13:38]i000: Setting numeric variable 'Beta187R2Installed' to value 0
[1564:11F8][2016-12-28T00:13:38]i000: Trying per-machine extended info for property 'State' for product: {7346B4A0-1700-0510-0000-705C0D862004}
[1564:11F8][2016-12-28T00:13:38]i000: Setting numeric variable 'TargetProductInstalled' to value 5
[1564:11F8][2016-12-28T00:13:38]i000: Setting version variable 'InstalledVersion' to value '17.0.503.0'
[1564:11F8][2016-12-28T00:13:38]i106: Calculating patch applicability for target product code: {7346B4A0-1700-0510-0000-705C0D862004}, context: Machine
[1564:11F8][2016-12-28T00:13:38]i103: Detected related package: {AA384BE4-1700-0010-0000-97E7D7D00B17}, scope: PerMachine, version: 17.0.416.0, language: 0 operation: MajorUpgrade
[1564:11F8][2016-12-28T00:13:38]i103: Detected related package: {7C317DB0-F31F-4024-A289-92CF4B6FB256}, scope: PerMachine, version: 16.0.1109.0, language: 0 operation: MajorUpgrade
[1564:11F8][2016-12-28T00:13:38]i103: Detected related package: {7C317DB0-F31F-4024-A289-92CF4B6FB256}, scope: PerMachine, version: 16.0.1109.0, language: 0 operation: MajorUpgrade
[1564:11F8][2016-12-28T00:13:38]i101: Detected package: Revit2017, state: Absent, cached: None
[1564:11F8][2016-12-28T00:13:38]i105: Detected package: Revit2017 target: {7346B4A0-1700-0510-0000-705C0D862004}, state: Absent
[1564:11F8][2016-12-28T00:13:38]i101: Detected package: RCAO, state: Absent, cached: Complete
[1564:11F8][2016-12-28T00:13:38]i101: Detected package: PACR, state: Absent, cached: Complete
[1564:11F8][2016-12-28T00:13:38]i101: Detected package: DynamoCore, state: Absent, cached: Complete
[1564:11F8][2016-12-28T00:13:38]i101: Detected package: DynamoRevit, state: Present, cached: None
[1564:11F8][2016-12-28T00:13:38]i000: Running detect complete BA function
[1564:11F8][2016-12-28T00:13:38]i000: Running OnDetectComplete
[1564:11F8][2016-12-28T00:13:38]i052: Condition '0=0 OR VersionNT64' evaluates to true.
[1564:11F8][2016-12-28T00:13:38]i052: Condition '1=0 OR WixBundleInstalled OR TargetProductInstalled =5' evaluates to true.
[1564:11F8][2016-12-28T00:13:38]i052: Condition '1=0 OR InstalledVersion <= "17.0.1099.0"' evaluates to true.
[1564:11F8][2016-12-28T00:13:38]i052: Condition 'NOT Beta187R2Installed' evaluates to true.
[1564:11F8][2016-12-28T00:13:38]i199: Detect complete, result: 0x0
[1564:1B34][2016-12-28T00:13:38]i000: Running plan BA function
[1564:1B34][2016-12-28T00:13:38]i000: Running OnPlan
[1564:11F8][2016-12-28T00:13:38]i200: Plan begin, 5 packages, action: Install
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleLog_Revit2017' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_{7346B4A0-1700-0510-0000-705C0D862004}_000_Revit2017.log'
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleRollbackLog_RCAO' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_001_RCAO_rollback.log'
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleLog_RCAO' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_001_RCAO.log'
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleRollbackLog_PACR' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_002_PACR_rollback.log'
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleLog_PACR' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_002_PACR.log'
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleRollbackLog_DynamoCore' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_003_DynamoCore_rollback.log'
[1564:11F8][2016-12-28T00:13:38]i000: Setting string variable 'WixBundleLog_DynamoCore' to value 'C:\Users\KARIMA~1\AppData\Local\Temp\Autodesk_Revit_2017.1.1_Fixes.Setup_20161228001337_003_DynamoCore.log'
[1564:11F8][2016-12-28T00:13:38]i201: Planned package: Revit2017, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
[1564:11F8][2016-12-28T00:13:38]i201: Planned package: RCAO, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
[1564:11F8][2016-12-28T00:13:38]i201: Planned package: PACR, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
[1564:11F8][2016-12-28T00:13:38]i201: Planned package: DynamoCore, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
[1564:11F8][2016-12-28T00:13:38]i201: Planned package: DynamoRevit, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[1564:11F8][2016-12-28T00:13:38]i000: Running plan complete BA function
[1564:11F8][2016-12-28T00:13:38]i000: >>> Running OnPlanComplete
[1564:11F8][2016-12-28T00:13:38]i000: OnPlanComplete:GetVariableString:WixBundleExecutePackageCacheFolder== (null)
[1564:11F8][2016-12-28T00:13:38]i000: OnPlanComplete:BalGetStringVariable:WixBundleExecutePackageCacheFolder== (null)
[1564:11F8][2016-12-28T00:13:38]i000: OnPlanComplete:WixBundleName== Autodesk Revit 2017.1.1 Fixes
[1564:11F8][2016-12-28T00:13:38]i000: OnPlanComplete:WixBundleSourceProcessPath== G:\my Files\Architecture programs\Autodesk\Revit\Autodesk Revit 2017 Win\Autodesk Revit 2017.1 Update Win x64\Autodesk_Revit_2017_1_1.exe
[1564:11F8][2016-12-28T00:13:38]i000: OnPlanComplete:WixBundleProviderKey== {046C68A1-B088-4446-B9FE-4617AC9221A1}
[1564:11F8][2016-12-28T00:13:38]i299: Plan complete, result: 0x0
[1564:11F8][2016-12-28T00:13:38]i300: Apply begin
[1564:11F8][2016-12-28T00:13:38]i010: Launching elevated engine process.
[1564:11F8][2016-12-28T00:13:39]i011: Launched elevated engine process.
[1564:11F8][2016-12-28T00:13:39]i012: Connected to elevated engine.
[1E20:1E24][2016-12-28T00:13:39]i358: Pausing automatic updates.
[1E20:1E24][2016-12-28T00:13:39]i359: Paused automatic updates.
[1E20:1E24][2016-12-28T00:13:39]i360: Creating a system restore point.
[1E20:1E24][2016-12-28T00:13:39]i361: Created a system restore point.
[1E20:1E24][2016-12-28T00:13:39]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{37b5ecdd-e4a2-4668-a31a-e2cdc498764c}, options: 0x7, disable resume: No
[1E20:1E24][2016-12-28T00:13:39]i000: Caching bundle from: 'C:\Users\KARIMA~1\AppData\Local\Temp\{E14892F1-7490-4576-B532-21E163248DC6}\.be\Revit_2017.1.1.exe' to: 'C:\ProgramData\Package Cache\{37b5ecdd-e4a2-4668-a31a-e2cdc498764c}\Revit_2017.1.1.exe'
[1E20:1E24][2016-12-28T00:13:39]i320: Registering bundle dependency provider: {046C68A1-B088-4446-B9FE-4617AC9221A1}, version: 17.0.1099.0
[1E20:1E24][2016-12-28T00:13:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{37b5ecdd-e4a2-4668-a31a-e2cdc498764c}, resume: Active, restart initiated: No, disable resume: No
[1564:1E3C][2016-12-28T00:13:39]i336: Acquiring container: WixAttachedContainer, copy from: G:\my Files\Architecture programs\Autodesk\Revit\Autodesk Revit 2017 Win\Autodesk Revit 2017.1 Update Win x64\Autodesk_Revit_2017_1_1.exe
[1564:1E3C][2016-12-28T00:13:40]i000: Setting string variable 'WixBundleLastUsedSource' to value 'G:\my Files\Architecture programs\Autodesk\Revit\Autodesk Revit 2017 Win\Autodesk Revit 2017.1 Update Win x64\'
[1E20:1E74][2016-12-28T00:13:41]i305: Verified acquired payload: Revit2017 at path: C:\ProgramData\Package Cache\.unverified\Revit2017, moving to: C:\ProgramData\Package Cache\{9CA05B9A-1705-0510-A1B4-BFBBF3012BE0}\Autodesk_Revit_2017_1_1.msp.
[1E20:1E74][2016-12-28T00:13:41]i304: Verified existing payload: RCAO at path: C:\ProgramData\Package Cache\{AA384BE4-1702-0010-0000-97E7D7D00B17}v17.0.1081.0\RCAO.msi.
[1E20:1E74][2016-12-28T00:13:42]i304: Verified existing payload: PACR at path: C:\ProgramData\Package Cache\{7C317DB0-F311-4024-A289-92CF4B6FB256}v16.0.1185.0\PACR.msi.
[1E20:1E74][2016-12-28T00:13:42]i304: Verified existing payload: DynamoCore at path: C:\ProgramData\Package Cache\{2FA28FE4-7658-4A1D-B6D1-3507557D3AD6}v1.2.1.3083\DynamoCore.msi.
[1E20:1E24][2016-12-28T00:13:42]i323: Registering package dependency provider: {9CA05B9A-1705-0510-A1B4-BFBBF3012BE0}, version: (null), package: Revit2017
[1E20:1E24][2016-12-28T00:13:42]i306: Applying package: Revit2017, target: {7346B4A0-1700-0510-0000-705C0D862004}, action: Install, path: C:\ProgramData\Package Cache\{9CA05B9A-1705-0510-A1B4-BFBBF3012BE0}\Autodesk_Revit_2017_1_1.msp, arguments: '(null)'
[1E20:1E24][2016-12-28T00:13:46]e000: Error 0x8007066a: Failed to install MSP package.
[1E20:1E24][2016-12-28T00:13:46]e000: Error 0x8007066a: Failed to execute MSP package.
[1564:11F8][2016-12-28T00:13:46]e000: Error 0x8007066a: Failed to configure per-machine MSP package.
[1564:11F8][2016-12-28T00:13:46]i319: Applied execute package: Revit2017, result: 0x8007066a, restart: None
[1564:11F8][2016-12-28T00:13:46]e000: Error 0x8007066a: Failed to execute MSP package.
[1E20:1E24][2016-12-28T00:13:46]i329: Removed package dependency provider: {9CA05B9A-1705-0510-A1B4-BFBBF3012BE0}, package: Revit2017
[1E20:1E24][2016-12-28T00:13:46]i351: Removing cached package: Revit2017, from path: C:\ProgramData\Package Cache\{9CA05B9A-1705-0510-A1B4-BFBBF3012BE0}\
[1E20:1E24][2016-12-28T00:13:46]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{37b5ecdd-e4a2-4668-a31a-e2cdc498764c}, resume: None, restart: None, disable resume: No
[1E20:1E24][2016-12-28T00:13:46]i330: Removed bundle dependency provider: {046C68A1-B088-4446-B9FE-4617AC9221A1}
[1E20:1E24][2016-12-28T00:13:46]i352: Removing cached bundle: {37b5ecdd-e4a2-4668-a31a-e2cdc498764c}, from path: C:\ProgramData\Package Cache\{37b5ecdd-e4a2-4668-a31a-e2cdc498764c}\
[1E20:1E24][2016-12-28T00:13:46]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{37b5ecdd-e4a2-4668-a31a-e2cdc498764c}, resume: None, restart initiated: No, disable resume: No
[1564:11F8][2016-12-28T00:13:46]i399: Apply complete, result: 0x8007066a, restart: None, ba requested restart: No
[1564:1B34][2016-12-28T00:13:46]e000: 0x8007066a - The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.

[Anonymous · Accepted solution]

There was an Autodesk Revit 2017.0.3 Security Fix that results in a build number of 17.0.503.0 and when the Revit 2017.1.1 fix is run that build is not recognized and the result is a message that the update can't be installed because the program is missing.

There is not a way to remove Revit service packs nor the security fix so the only way to get Revit 2017.1.1 installed is to remove Revit, reinstall Revit and then install the Revit 2017.1.1 fix.

By using the Autodesk Uninstall Tool and choosing just to remove Revit 2017, then you can use the BDSP installer to reinstall Revit. After that is complete install the downloaded and install the Revit 2017.1.1 fix and then start Revit - it finds the existing license and all is well.

[Anonymous]

Why on earth is this security patch still available???  AutoDesk Desktop App just sent us back 2 steps for our deploys. Luckily we ran into the issue prior to deploying all 63 installation and now I just have to uninstall a third of them.

This is NOT acceptable!

[Anonymous]

I have had luck installing the Revit 2017.2 update; to get around uninstalling and re-installing Revit 2017.

The only place to get this install on the net is on "What Revit wants"

http://whatrevitwants.blogspot.com/2017/01/autodesk-revit-20172-update-download.html

[Anonymous]

I've been having issues installing Revit 2017 update 2.2, where (as above) the Autodesk Desktop App downloads the update, but fails when installing.

I have found a simple solution to this:

Close all Autodesk applications > Go to Downloads folder on C: Drive > There will be a folder in there which the desktop app has created, with the update installer inside (a long code of numbers and digits) > Open this folder and double click to run the install file > It will ask to UNINSTALL the update first; do this > Then double click on the update installer again to re-install > Once complete, open Revit 2017 > The update should have now installed, and the version at the top of the application should read Revit 2017.2.

Hope this helps anyone with the same issue.