NETWORK ERROR CANNOT DOWNLOAD CHECK CONNECTIONS AND TRY AGAIN.

[Anonymous]

I am trying to install the 2015 version of 3Ds Max for students, but when it gets to nearly the end it says "Network Error, cannot download. Check connections and try again." My internet connection is just fine as I can still browse. I have tried turning off my protection and firewall in fear that it may be blocking it yet no luck. Any idea what might be causing this?

[Anonymous]

I am trying to install the 2015 version of 3Ds Max for students, but when it gets to nearly the end it says "Network Error, cannot download. Check connections and try again." My internet connection is just fine as I can still browse. I have tried turning off my protection and firewall in fear that it may be blocking it yet no luck. Any idea what might be causing this?

[Anonymous]

Im receiving the same issues as everyone else and i have done everything it says on this link http://knowledge.autodesk.com/contactus#when

I recieve this pop everytime, and i know for a fact that it has nothing to do with my connection either.

Really eager to know how to fix it, thanks!

[Anonymous]

Im receiving the same issues as everyone else and i have done everything it says on this link http://knowledge.autodesk.com/contactus#when

I recieve this pop everytime, and i know for a fact that it has nothing to do with my connection either.

Really eager to know how to fix it, thanks!

[lynn_zhang]

@Anonymous 

You are welcome. Great to hear it made sense to you  And thank you for sharing this with other community members! Please let us know if you have any other questions.

[lynn_zhang]

@Anonymous 

You are welcome. Great to hear it made sense to you  And thank you for sharing this with other community members! Please let us know if you have any other questions.

[lynn_zhang]

Hi @Anonymous 

Welcome to Autodesk Community!

Have you tried an alternate method of download? Such as the "Download Now" or "Browser Download", or from the Virtual Agent.

Let us know if that works for you.

[lynn_zhang]

Hi @Anonymous 

Welcome to Autodesk Community!

Have you tried an alternate method of download? Such as the "Download Now" or "Browser Download", or from the Virtual Agent.

Let us know if that works for you.

[Anonymous]

I have not tried the virtual agent yet, ill give that a shot. Do i download
both part 1 and 2, or part 1 then install that, then on to part 2?

[Anonymous]

I have not tried the virtual agent yet, ill give that a shot. Do i download
both part 1 and 2, or part 1 then install that, then on to part 2?

[lynn_zhang]

@Anonymous You need to download both part 1 and 2. Upon completion, please save all the files in one folder before you run the installation. Let us know if you still need help!

[lynn_zhang]

@Anonymous You need to download both part 1 and 2. Upon completion, please save all the files in one folder before you run the installation. Let us know if you still need help!

[Anonymous]

Didnt work, this is the other pop up that comes up at the same spot
everytime, and before i try any install i always check if there are any
other Autodesk files on my computer and their isnt any. I dont get why this
happens.


​

Thanks

[Anonymous]

Didnt work, this is the other pop up that comes up at the same spot
everytime, and before i try any install i always check if there are any
other Autodesk files on my computer and their isnt any. I dont get why this
happens.


​

Thanks

[lynn_zhang]

@Anonymous What's the other pop up the comes up? Can you provide the errror message or a screenshot?

[lynn_zhang]

@Anonymous What's the other pop up the comes up? Can you provide the errror message or a screenshot?

[Anonymous]

I posted that in my initial post.
Thanks

[Anonymous]

I posted that in my initial post.
Thanks

[camilo.lemos]

Hi @Anonymous 

Please, make sure your firewall and anti-virus programs are completely turned off before downloading the software from our Virtual Agent.

I hope this helps!

[camilo.lemos]

Hi @Anonymous 

Please, make sure your firewall and anti-virus programs are completely turned off before downloading the software from our Virtual Agent.

I hope this helps!

[Anonymous]

Also, in my first posting i mentioned that i did everything from this link
http://knowledge.autodesk.com/contactus
as well as this one http://knowledge.autodesk.com/contactus#when I have
done what the website has told me to do and still nothing is working.
Thanks Lenny

[Anonymous]

Also, in my first posting i mentioned that i did everything from this link
http://knowledge.autodesk.com/contactus
as well as this one http://knowledge.autodesk.com/contactus#when I have
done what the website has told me to do and still nothing is working.
Thanks Lenny

[camilo.lemos]

@Anonymous 

Thank you for the links. Unfortunately, they both link just to the main Contact Us page.

Could you please confirm that you've tried the download with both the firewall and anti-virus completely disabled?

Thank you,

[camilo.lemos]

@Anonymous 

Thank you for the links. Unfortunately, they both link just to the main Contact Us page.

Could you please confirm that you've tried the download with both the firewall and anti-virus completely disabled?

Thank you,

[Anonymous]

So i tried this time with out my anti-virus up and still nothing, got this
popping up when i tried the browser download also.


​
Thanks

[Anonymous]

So i tried this time with out my anti-virus up and still nothing, got this
popping up when i tried the browser download also.


​
Thanks

[Anonymous]

This one, sorry

[Anonymous]

This one, sorry

[Anonymous]

Ok i FINALLY GOT IT! With everything turned off and using the Virtual
Agent, and extracting both parts for 64 bit its finally installed haha.

Thanks everyone.

[Anonymous]

Ok i FINALLY GOT IT! With everything turned off and using the Virtual
Agent, and extracting both parts for 64 bit its finally installed haha.

Thanks everyone.

[Anonymous]

I have the same message !!

[Anonymous]

I have the same message !!

[Anonymous · Accepted solution]

Hey Dani, try what I did. Turn off fire wall,anti virus, and your UAC (which you can search for under the start menu) At the UAC turn to never notify. Then try installing what ever program using the Virtual Agent http://knowledge.autodesk.com/topics/account-management/software-downloads/download-methods/virtual-...
Theres a link that says Visit the Vitrual Agent.
Hope this helps, it did for me!

[Anonymous · Accepted solution]

Hey Dani, try what I did. Turn off fire wall,anti virus, and your UAC (which you can search for under the start menu) At the UAC turn to never notify. Then try installing what ever program using the Virtual Agent http://knowledge.autodesk.com/topics/account-management/software-downloads/download-methods/virtual-...
Theres a link that says Visit the Vitrual Agent.
Hope this helps, it did for me!

[Anonymous]

i am unable to install as i get the same error all the time.

help me.

[Anonymous]

i am unable to install as i get the same error all the time.

help me.

[camilo.lemos]

Hi @Anonymous and welcome to the Autodesk Community!

Did you try the solution posted by lrundblad on the post just above yours? If not, could you please try and let us know if that solves the issue for you?

Thank you,

[camilo.lemos]

Hi @Anonymous and welcome to the Autodesk Community!

Did you try the solution posted by lrundblad on the post just above yours? If not, could you please try and let us know if that solves the issue for you?

Thank you,

[Anonymous]

Hello -- I have been trying to download Revit 2015 using Firefox and have been getting the "Network Error" screen so I'm in the middle of dowloading it via the Virtual Agent recommended in various responses on this board.  I chose 64-bit and am in the midst of "Part I".  I've also deleted history, cookies, etc., as advised.  Fingers are crossed!  Any other advice?  I've been trying this for the last 2 days...

[Anonymous]

Hello -- I have been trying to download Revit 2015 using Firefox and have been getting the "Network Error" screen so I'm in the middle of dowloading it via the Virtual Agent recommended in various responses on this board.  I chose 64-bit and am in the midst of "Part I".  I've also deleted history, cookies, etc., as advised.  Fingers are crossed!  Any other advice?  I've been trying this for the last 2 days...

[jessica.t]

Hi @Anonymous and welcome to the Autodesk Community!

Also try the following steps:

• In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
• In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
• Turn off your personal firewall or VPN, if you use one.
• Disable UAC

Let us know how it goes! Thanks!

[jessica.t]

Hi @Anonymous and welcome to the Autodesk Community!

Also try the following steps:

• In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
• In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
• Turn off your personal firewall or VPN, if you use one.
• Disable UAC

Let us know how it goes! Thanks!