Maya 2020 installation failled, error 1603

[shawnwangvfx]

Hi guys,

Excited about the 2020 release. But I keep getting 1603 error during installation.

Please find attached the installation log.

Thanks!

shawn

[mdavis22569 · Accepted solution]

Have you reviewed the following AKN article?

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Error-Install-error-1603...

Try moving your installer from the F:Drive to you C:Drive 

Make sure you have the Admin rights / Anti-Virus off ...

[srinivasarao.potla]

Hi@ shawnwangvfx,

Thanks for your feedback.

i would like to know more about the issue. could you please send me the log files?

 Here is the log files location.

%appdata%\Autodesk\ODIS

Regards,

Srinivas.

[shawnwangvfx]

Hi Michael, Fantastic ! Moving the installer to C drive solved the problem in my case. Appreciate your help. Enjoying 2020 now. Cheers, shawn

[tak_tik]

Hi,

I am trying to install Maya 2020 on Windows 7 and keep returning this error. I have followed suggestions on the internet, yet still no solution. I am attaching the installation log file to find generous help of the work around.

Manually uninstall the AdskLicensingService.exe and reinstall most updated AdskLicensingService.exe still not giving solution.

Regards, _taktik

[aviratwalia18]

Hello.. I am downloading Autodesk Maya 2020 on windows 10 but on 50% it says error 1603. Please help me fix this issue.

[Mark.Lancaster]

@aviratwalia18 

Without your installation log file we can only speculate what the issue is at this point.  So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

[jakejSMSHH]

I am having the same problem re-installing Maya 2020. This happened after I uninstalled maya 2018 & 2019 and for some reason 2020 became unusable.

I'll attach my log files.

Thanks in advance for any help.

[aviratwalia18]

I don’t know how to attach log file where are they on the PC 

[Mark.Lancaster]

@jakejSMSHH 

In your case its related to the new licensing mechanism.

Is this service there and started? 

[Mark.Lancaster]

@aviratwalia18 

In my reply I linked an article where your Autodesk installation log files are located...

In addition you come back to this forum posting, reply and attach the log file.

[jakejSMSHH]

Mark,

I do have that service running.

I have tried shutting down the service and installing. Same error in that case.

[aviratwalia18]

Same problem.. please help I need to use it

[sarveshchavan21C436H]

hi @mdavis22569 ,

I got error 1603 while installing Maya 2020. I used to use maya in the same device, but after i formatted my device i am getting this error. I have installed Visual C++ 2015-19,2013,2012,2010 and 2008.

Please help me through this issue.

Please find install log attached.

thanks

[gines]

Prezados amigos,

Esotu com dificuldades de instalar o ROBOT 2021, Senso que eu ja tenho no meu pc a versão 2019. Mas, para aocmpanhar o trabalho dos meus alunos preciso a versao utlima do ROBOT ... Esta dando sempre ERRO  1603

Estou vendo que o antivirus pode ocacionar o erro 1603? Seria melhor realizar a instalação com antivirus desativado.

Estou anexando o arquivo *.log

[niktesla314]

Can't install Maya. Every time has this error. Try clean unistall, Antivirus is off. Don't know what to do.

[talkhaldi]

Hi, 

So I had the same issue of the Error 1603. I was able to successfully install Maya 2020. Follow the steps in this article:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...

Hope it helps

[niktesla314]

Copy/Past solution for me:

This is one of the first posts to pop up on google for me so ill just post what worked for me here.

Go to C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.

Run the uninstall.exe as administrator (right-click > Run as administrator).

Wait until all the files and folders disappear.

Navigate back to C:\Program Files (x86)\Common Files\Autodesk Shared\ folder and if AdskLicensing exists delete it.

Navigate to C:\ProgramData\Autodesk\ and delete the folder AdskLicensingService

Important: Disable any antivirus and/or firewall temporarily.

Download and Install the latest Autodesk Licensing Service from the Autodesk Account: https://manage.autodesk.com/cep/#products-services/updates

Repeat the install.

[haskin108]

When I prove it, I get an error message and an error 1603 message

[jerodvel]

I know its an old post, but  I just got this error, I deleted a bunch of Autodesk entries in the registry and it worked for me. I found this company not to give two hoots about this, so I take matters into my own hands. The article for the solution is just nonsense.