Mac Maya 2017 and mentalray issue

[rezon71]

Hi everyone!

I'm currently studying and also training at a company which uses Maya. To get up to speed, I'm using the educational license for Maya 2017 on OS X El Capita, which I see no longer has mentalray. I have some scenes using mentalray shaders and I just can't get the plugin to load/autoload after downloading from nVidia.

After reading around the web, I read there's an update 1 or 2 for Mac Maya, which should fix the issue but I can't seem to find it on the downloads page - only for Windows.

If it's not available, can I uninstall Maya 2017, install 2015 and also have 2017 installed at the same time?

Many thanks for any help!

Here's the error message:

// Error: line 1: dlopen(/Applications/NVIDIA Corporation/mentalray-3.14-for-Maya-2017/plug-ins/Mayatomr.bundle, 1): Library not loaded: @executable_path/libsynColor.2017.0.69.dylib  Referenced from: /Applications/NVIDIA Corporation/mentalray-3.14-for-Maya-2017/plug-ins/Mayatomr.bundle  Reason: image not found (Mayatomr)

[rezon71]

Hi everyone!

I'm currently studying and also training at a company which uses Maya. To get up to speed, I'm using the educational license for Maya 2017 on OS X El Capita, which I see no longer has mentalray. I have some scenes using mentalray shaders and I just can't get the plugin to load/autoload after downloading from nVidia.

After reading around the web, I read there's an update 1 or 2 for Mac Maya, which should fix the issue but I can't seem to find it on the downloads page - only for Windows.

If it's not available, can I uninstall Maya 2017, install 2015 and also have 2017 installed at the same time?

Many thanks for any help!

Here's the error message:

// Error: line 1: dlopen(/Applications/NVIDIA Corporation/mentalray-3.14-for-Maya-2017/plug-ins/Mayatomr.bundle, 1): Library not loaded: @executable_path/libsynColor.2017.0.69.dylib  Referenced from: /Applications/NVIDIA Corporation/mentalray-3.14-for-Maya-2017/plug-ins/Mayatomr.bundle  Reason: image not found (Mayatomr)

[Otto]

Hello rezon71 and welcome to the Autodesk community!

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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[Otto]

Hello rezon71 and welcome to the Autodesk community!

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[natasha.l]

Hello @rezon71,

Welcome to the forum. You can apply the updates from your Autodesk Account. 

Please let me know how it goes. Thank you. 

[natasha.l]

Hello @rezon71,

Welcome to the forum. You can apply the updates from your Autodesk Account. 

Please let me know how it goes. Thank you. 

[rezon71]

Hi natashal84!

Thank you for the kind welcome!

I was at that page earlier and only saw updates for Windows and older Mac updates for 2015 mentalray. I'm wondering if there might not be an update for the Mac yet?

Many thanks!

[rezon71]

Hi natashal84!

Thank you for the kind welcome!

I was at that page earlier and only saw updates for Windows and older Mac updates for 2015 mentalray. I'm wondering if there might not be an update for the Mac yet?

Many thanks!

[natasha.l · Accepted solution]

Hello @rezon71,

Have you checked with Nvidia to see what the system requirements are for installing the plug-in? 

Located at the bottom of the page: http://www.nvidia.com/object/nvidia-mental-ray-products.html

Thank you. 

[natasha.l · Accepted solution]

Hello @rezon71,

Have you checked with Nvidia to see what the system requirements are for installing the plug-in? 

Located at the bottom of the page: http://www.nvidia.com/object/nvidia-mental-ray-products.html

Thank you. 

[rezon71]

Aha! Thank you for that! I did check it but failed to notice the Cuda 8 part. The mac seems fine but will need to see about Cuda 8.

That's brill. Thank you so much!

[rezon71]

Aha! Thank you for that! I did check it but failed to notice the Cuda 8 part. The mac seems fine but will need to see about Cuda 8.

That's brill. Thank you so much!

[natasha.l]

Hello @rezon71,

No problem, glad it was of help to you. Let us know how it turns out. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[natasha.l]

Hello @rezon71,

No problem, glad it was of help to you. Let us know how it turns out. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

[rezon71]

Going to try it this weekend when I get the chance and here's hoping! If it doesn't work, I'll just install 2015 for this one model and still have 2017 at work. Thanks again and much appreciated.

[rezon71]

Going to try it this weekend when I get the chance and here's hoping! If it doesn't work, I'll just install 2015 for this one model and still have 2017 at work. Thanks again and much appreciated.