Announcements
Attention for Customers without Multi-Factor Authentication or Single Sign-On - OTP Verification rolls out April 2025. Read all about it here.

License given a couple weeks ago no longer valid for Maya?

Anonymous

License given a couple weeks ago no longer valid for Maya?

Anonymous
Not applicable

Hello,

 

I downloaded the student version of Alias 2020 and it came bundled with Maya, VRED and Sketchbook pro.  Alias works fine, but when I open Maya and try to activate, it tells me the serial number is invalid?  This is the first time I tried to open Maya since downloading a couple weeks ago.  VRED and Sketchbook Pro open fine.

 

Please help!  Maya, Alias and VRED are my main workflow!

 

Thank you!!!

 

-John

0 Likes
Reply
Accepted solutions (1)
659 Views
13 Replies
Replies (13)

Mark.Lancaster
Consultant
Consultant

@Anonymous 

 

Never heard of free educational/student license being bundled. 

 

Can you share a link where all this applicatoin was bundled together?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

0 Likes

Anonymous
Not applicable

Perhaps "bundled" is the wrong wording?  When I downloaded Alias 2020, the download screen asked me if I wanted Maya, Vred, and Sketchbook pro.  I had planned on getting Maya and VRED anyway so I checked the boxes and downloaded it all.  Not sure how to give you what you are asking for?

 

Hope this explanation will suffice??  If not please let me know and I will try to get you what you have asked for!

 

Thanks so much!

-John 

0 Likes

leowarren34
Mentor
Mentor

@Anonymous I can't see any bundles on the student portal.

Have a look in http://manage.autodesk.com, see if Maya and what other products are present.

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.
0 Likes

Mark.Lancaster
Consultant
Consultant

@Anonymous 

 

As a student attending a qualified educational institution, you have to request each product through the educational site, did you do that?

 

https://www.autodesk.com/education/free-software/featured

 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Anonymous
Not applicable

I was going to do that, but since it asked me if I wanted VRED 2020 and Maya 2019 (which I did want and planned on downloading anyway) I figured I didn't need to?

 

VRED and Sketchbook Pro work fine.  Do I need to re-download Maya 2019

 

Thanks a lot for your help!

 

-John

0 Likes

leowarren34
Mentor
Mentor
Accepted solution

@Anonymous If it's already downloaded: No

If you go here: https://www.autodesk.com/education/free-software/maya

Login, select 2019 as the year version, your os and language then a serial number will be generated, that's your key for Maya 2019

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.

Mark.Lancaster
Consultant
Consultant

@Anonymous 

 

No just request it and you will be issued a serial #.   Use that serial # to activate it.

 

Also did you get VRED or VRED Professional? 

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Anonymous
Not applicable

I got VRED Design 2020.  I wanted VRED PRO.  Perhaps I checked the wrong box accidentally.  Don't remember if they gave an option for either PRO or Design?

 

Can I upgrade it to PRO?

 

Thanks for your help Mark!!

0 Likes

Anonymous
Not applicable

I started a "case".  Should I just wait for them to respond or can I solve it myself?

0 Likes

Mark.Lancaster
Consultant
Consultant

@Anonymous 

 

Students are allowed VRED Professional and you would have to request it.

 

Again I never seen where educational license download ask if you want other software that you're not entitled to.

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

0 Likes

Mark.Lancaster
Consultant
Consultant

@Anonymous 

 

Case with who?

 

Normal Autodesk support or Autodesk Educational support?

 

If the former they will not touch educational accounts.

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Anonymous
Not applicable

Im not sure.  I clicked the ask for help button and filled out the forms.  I will reach out to the educational support just to be sure.

0 Likes

leowarren34
Mentor
Mentor

If you went to regular support, nothing will happen, they don't deal with Education licenses etc.

Education deal with everything education.

If you still need to license software: 

Go to: https://www.autodesk.com/education/free-software/featured

Select the product

Login

Follow the process that you did for Maya.

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.
0 Likes