Invalid product key?

[jpowers6938J]

Trying to activate a transferred license on a new end user. Keep getting "The product key entered is not valid. Verify and re-enter it." even though I have verified that it is the correct key for the product. AVA is no help just directs me to the list of keys.

[jpowers6938J]

Trying to activate a transferred license on a new end user. Keep getting "The product key entered is not valid. Verify and re-enter it." even though I have verified that it is the correct key for the product. AVA is no help just directs me to the list of keys.

[natasha.l]

Hello @jpowers6938J, 

Welcome. What Autodesk application & version are you trying to activate? 

Be sure to type (do not copy & paste) the Product Key, make sure both the serial number & product key used match the license you are trying to activate. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @jpowers6938J, 

Welcome. What Autodesk application & version are you trying to activate? 

Be sure to type (do not copy & paste) the Product Key, make sure both the serial number & product key used match the license you are trying to activate. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[jpowers6938J]

AutoCAD LT 2019. I have manually input the product key and serial # as listed on my product and services page. It work when I was using it, but isn't working now that I transferred the software to a new user.

[jpowers6938J]

AutoCAD LT 2019. I have manually input the product key and serial # as listed on my product and services page. It work when I was using it, but isn't working now that I transferred the software to a new user.

[natasha.l]

Hello @jpowers6938J, 

If this is a single-user license, make sure to sign-out of all Autodesk Applications or uninstall the application on the original computer then try to activate it on the new computer. 

Also, did you use the LTU tool to transfer this license? If you have a subscription, you do not need to transfer your license from one computer to another to activate your subscription software on a different computer.  For each computer you wish to use, follow the standard installation procedures for your software. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @jpowers6938J, 

If this is a single-user license, make sure to sign-out of all Autodesk Applications or uninstall the application on the original computer then try to activate it on the new computer. 

Also, did you use the LTU tool to transfer this license? If you have a subscription, you do not need to transfer your license from one computer to another to activate your subscription software on a different computer.  For each computer you wish to use, follow the standard installation procedures for your software. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[jpowers6938J]

Hi @natasha.l,

I have signed out of the software and assigned a new product to the original account, and I transferred the licenses via the product management tool on the Autodesk website classic user management tab.

[jpowers6938J]

Hi @natasha.l,

I have signed out of the software and assigned a new product to the original account, and I transferred the licenses via the product management tool on the Autodesk website classic user management tab.

[natasha.l · Accepted solution]

Hello @jpowers6938J, 

I see a subscription purchased on Oct. 9th, it is properly assigned to a user. 

The only thing is that it is a sign-in activation method. You wouldn't input a serial number & product key for this activation method, select the Sign-in option.

Let us know how it turns out. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l · Accepted solution]

Hello @jpowers6938J, 

I see a subscription purchased on Oct. 9th, it is properly assigned to a user. 

The only thing is that it is a sign-in activation method. You wouldn't input a serial number & product key for this activation method, select the Sign-in option.

Let us know how it turns out. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.