installation error from my Autodesk account

[Anonymous]

Hello,
i got this message when i tried to install 3Ds Max from my autodesk account and when i pressed OK, the installation has been canceled.

Is there any possibility to solve this problem?

thank you in advance

[natasha.l · Accepted solution]

Hello @Anonymous,

You can download your software via the Autodesk Virtual Agent it's a more effective method. 

You tried installing before so please run through these steps: 

1. Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall 
2. Log in as an Administrator 
3. Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter 
4. Temporarily disable your Antivirus software & Firewall
5. Temporarily disable UAC:  Windows 7 , Windows 10 
6. Download all of the parts Autodesk Virtual Agent
7. Locate the download folder and extract (double click) part _001_00X.sfx.exe. If you have a permission issue right click and select, Run as administrator 
8. Files will be directed to C:\Autodesk
9. Follow the prompts to install the program

Please "Accept As Solution" to help others in the community.

[Anonymous]

Thank you so much for your help