HELP

[Anonymous]

Hello

Having spent most of yesterday unsuccessfully trying to resolve an activation / license issue. We've had no contact from Autodesk after it was referred to the correct department and the live chat has had 'No Agents' available the last 5 hours . . .

Any help?

Thanks 

[Emmsleys]

Hi @Anonymous, 

What exactly is your system hanging on? Are you unable to use your serial number or is it downloading your product? 

What release is it 2015,216,2017? 

[Anonymous]

Hi Emmsleys
I am trying to activate the Autodesk LT Suite
When I type in the serial number, and select activate, it tries to verify the licence, but for some reason fails and the window with the serial number reappears.
We keep receiving a registration notification email everytime, however we are still unable to open autocad.

Regards
Guto

[pendean · Accepted solution]

Have to tried this activation method yet http://autode.sk/activation

[Mark.Lancaster]

@Anonymous

What type of license if your LT product?

Perpetual license on a maintenance subscription or term (rental/subscribe) base license?

Are you see a message about contact your administrator since you don't have permission to use this product?

Is this activation anything to do with a subscription renewal?

[natasha.l · Accepted solution]

Hello @Anonymous,

I understand you are trying to activate your software. Please use the quick link to request an activation code Autodesk Digital Concierge. Copy the activation code and paste it in the 1st field box. 

I hope this answered your question or resolved the issue, if so please click

Kudos or the "thumbs-up!" icon.

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