Have not received activation email

[Anonymous]

Hi!

I am new to the Autodesk community, and purchased an AutoCAD LT annual subscription this past Saturday (1/16).  I received my order confirmation but have not received my software.  I am frustrated because my credit card has been charged and I do not have the software.  The email is not in my junk folder, and on my account it labels the order as "processing."  How long does it usually take to receive the software?

[camilo.lemos]

Hi @Anonymous and welcome to the Autodesk Community!

Sorry to hear your order is taking longer than expected to be processed and completed.

Please, create a support case with our Customer Care team on this link (wait until the page has fully loaded and select email or chat if an agent is available), mentioning your order number. Please post your case number here once it's been created and we will help to expedite it.

Our apologies again for the inconvenience.

[Anonymous]

Thank you for the help.  Case # is 11425256.  

[camilo.lemos]

You're welcome!

Our Customer Care team is now taking care of your request.

[Anonymous]

They just cancelled and refunded my order.  I did not want a refund I just wanted my software link.  Please help haha

[Anonymous]

Nevermind, they said there was an error with my order (I was charged for it anyway) and they cancelled it so I can re-order.

[camilo.lemos]

Happy to hear they managed to get it sorted for you @Anonymous!