Education license not renewing despite eligibility confirmed

[vimanyu.b]

Hi there, my Fusion 360 account recently prompted me that my "Term has expired" so I chose to renew as a student, which I am. Upon submitting proof of my eligibility, I received the confirmation that I am eligible and yet I am still unable to convert back to an educational license. I have gotten in touch for support via email but I have not received any replies since the last two days. Any help please?

[vimanyu.b]

Hi there, my Fusion 360 account recently prompted me that my "Term has expired" so I chose to renew as a student, which I am. Upon submitting proof of my eligibility, I received the confirmation that I am eligible and yet I am still unable to convert back to an educational license. I have gotten in touch for support via email but I have not received any replies since the last two days. Any help please?

[Mark.Lancaster · Accepted solution]

@vimanyu.b 

Your posting is close to being a week old.   Do you still need assistance?

[Mark.Lancaster · Accepted solution]

@vimanyu.b 

Your posting is close to being a week old.   Do you still need assistance?

[natasha.l · Accepted solution]

Hello @vimanyu.b, 

This issue has been resolved, it required an entitlement re-sync of Fusion 360. 

[natasha.l · Accepted solution]

Hello @vimanyu.b, 

This issue has been resolved, it required an entitlement re-sync of Fusion 360. 

[vimanyu.b]

Hi Natasha, it has now been resolved thank you!

[vimanyu.b]

Hi Natasha, it has now been resolved thank you!

[aa5147]

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[aa5147]

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[aa5147]

 

@natasha.l ... Hi. I have the same problem with Alias, CFD, and VRED. Can someone please tell me how this was resolved. I have no products assigned to my certified Autodesk ID and have no way of doing so (there are no options to do this)

[aa5147]

 

@natasha.l ... Hi. I have the same problem with Alias, CFD, and VRED. Can someone please tell me how this was resolved. I have no products assigned to my certified Autodesk ID and have no way of doing so (there are no options to do this)

[leowarren34]

Hi @aa5147,

You can request products for your account at: https://www.autodesk.com/education/edu-software/overview 

Just sign in and download the installer.

[leowarren34]

Hi @aa5147,

You can request products for your account at: https://www.autodesk.com/education/edu-software/overview 

Just sign in and download the installer.

[aa5147]

Have done this. I Have sent in the faculty letter and had my eligibility confirmed. I have downloaded the software but when I sign in it just tells me that I am using a trial version. I wonder if it is finding conflict with my old student account (which is still on the system). Do you know how to delete old accounts.

[aa5147]

Have done this. I Have sent in the faculty letter and had my eligibility confirmed. I have downloaded the software but when I sign in it just tells me that I am using a trial version. I wonder if it is finding conflict with my old student account (which is still on the system). Do you know how to delete old accounts.