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@Anonymous
Welcome to the community...
There's nothing we can do, we are only users and we do not have access to your account or information. Although Autodesk does monitor these forums, it doesn't mean they will see and/or respond to your issue in a timely fashion. Please log a support case through your Autodesk Account.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
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