Borrowed license not working

[Anonymous]

I am currently working off station on a laptop connected to WiFi. The borrowed license was working for a day or two. The server where the license is stored lost connection and AutoCAD went down for everyone in my office. It has been almost a week now that my office has regained connection to the license, but I am still unable to access AutoCAD.

I have enclosed some captures. First one is what I get when trying to use AutoCAD while offline. Second is what I get while online, after pressing cancel about 11 times. Third is what I while online without pressing cancel. I navigate to where my borrowed license is located and select it, but just keep getting that same window popping up. Any help is much appreciated.

[Emmsleys]

Hi @Anonymous, 

I see that no one responded to your thread, sorry to hear that you are having a problem with working offline. 

I think the I&L board might be the best place for this post. Other Autodesk Employees and EE's frequently answer questions similar to yours. 

I'll go ahead and move the post feel free to post back with any new findings or updates. 

[Anonymous · Accepted solution]

Hi Sarah,

Thanks for your help. I actually figured it out. Just hadn't gotten a chance to say so.

[Emmsleys]

Awesome. Thanks for posting back! 

Have a good weekend. 

[natasha.l · Accepted solution]

Hello @Anonymous,

I have reviewed your post sorry for the delay. When you receive a license return error when trying to return a license early you can try one of the methods below. 

License Return Error

This error usually indicates that the client and/or license manager have changed in some way since the license was originally borrowed. There is no way to force the early return of a borrowed license. You have 2 options: 

Wait out the borrow period

Depending on how long your license is borrowed and how urgently you need to return it to the network pool, it may be easiest to simply wait out the remainder of the borrow period when the license will be automatically returned. Network administrators might consider implementing an Options file to restrict the maximum borrow period or limit who can borrow licenses so the impact of future borrowing problems can be reduced. Refer to the following solution for details about configuring an Options file. Controlling network license access using an options file.

Reborrow the license and then return it

Erase the knowledge of the borrowed license from the client machine, borrow it again, and then try to return it.

Note: This procedure resets all borrowed licenses for this user/computer.

1. On the client computer, log in as the user who borrowed the license.
2. On the Start menu (Windows), click into the Search programs and files edit field.
3. Enter regedit, and then click OK.
4. In the Registry Editor, navigate to the following registry key:
5. HKEY_CURRENT_USER\Software\FLEXlm License Manager\Borrow
6. In the Registry Editor, on the File menu, click Export to create a backup of this key.
7. Delete this registry key.
8. Close the Registry Editor.
9. Borrow the license again for the product(s) and version(s) that you could not return.
10. Return the license(s) for each product.

Thank you for reporting back to the community. 

[Anonymous · Accepted solution]

Hi Natasha,

I figured out my problem. It ended up being a connection issue with the server where the license is kept. I have since fixed that issue and borrowed a license from that server. Thanks for you help.

Jarad