@Anonymous
Welcome to the community..
Not sure what XML you provided here.. But we would need the actual installation log file located in your personal temp (%temp%) folder.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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We don't need XML files.. We need the files that have a .log extension..
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
@Anonymous
Thanks for updating your original posting..
It you were using the off-line installer (Autodesk Virtual Agent) you wouldn't be having this problem.. But you are still using the web installer method.
Download and install per:
1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product
If you want the full recommended installation steps, click on the installation link in my signature.
However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.
Good luck on your installation and report back on your progress.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
barrijos001 Š½Š°ŠæŠøŃŠ°Š½Š¾:
failed again
http://pastebin.com/raw/zZde8xGu
Because you have not implemented the recommendations of @Mark.Lancaster
You have to download full installation package of AutoCAD 2017 and then run first exe-file.
AutoCAD 2017
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okay just did that
2017/2/20:13:00:27 David DESKTOP-PD7ULHF === Setup started on DESKTOP-PD7ULHF by David ===
2017/2/20:13:00:27 David DESKTOP-PD7ULHF Path_Length: 154
2017/2/20:13:00:27 David DESKTOP-PD7ULHF Current Directory C:\Autodesk\AutoCAD_2017_English_Win_32bit_dlm
2017/2/20:13:00:27 David DESKTOP-PD7ULHF Launch
2017/2/20:13:00:27 David DESKTOP-PD7ULHF CommandLine
2017/2/20:13:00:27 David DESKTOP-PD7ULHF Path_Length: 154
2017/2/20:13:00:27 David DESKTOP-PD7ULHF Current Directory C:\Users\David\AppData\Local\Temp\_AIC614.tmp
2017/2/20:13:00:30 David DESKTOP-PD7ULHF === Setup ended ===
@Anonymous
Do you have a 32bit machine or 64bit operating system? You are downloading and installing 32b AutoCAD. Just want to make sure.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
i tried both
i have 64 bit
and this is for the 64bit ver
2017/2/20:13:00:27 David DESKTOP-PD7ULHF === Setup started on DESKTOP-PD7ULHF by David === 2017/2/20:13:00:27 David DESKTOP-PD7ULHF Path_Length: 154 2017/2/20:13:00:27 David DESKTOP-PD7ULHF Current Directory C:\Autodesk\AutoCAD_2017_English_Win_32bit_dlm 2017/2/20:13:00:27 David DESKTOP-PD7ULHF Launch 2017/2/20:13:00:27 David DESKTOP-PD7ULHF CommandLine 2017/2/20:13:00:27 David DESKTOP-PD7ULHF Path_Length: 154 2017/2/20:13:00:27 David DESKTOP-PD7ULHF Current Directory C:\Users\David\AppData\Local\Temp\_AIC614.tmp 2017/2/20:13:00:30 David DESKTOP-PD7ULHF === Setup ended === 2017/2/20:14:17:15 David DESKTOP-PD7ULHF === Setup started on DESKTOP-PD7ULHF by David === 2017/2/20:14:17:15 David DESKTOP-PD7ULHF Path_Length: 162 2017/2/20:14:17:15 David DESKTOP-PD7ULHF Current Directory C:\Autodesk\AutoCAD_2017_English_Win_64bit_dlm 2017/2/20:14:17:15 David DESKTOP-PD7ULHF Launch 2017/2/20:14:17:15 David DESKTOP-PD7ULHF CommandLine 2017/2/20:14:17:15 David DESKTOP-PD7ULHF Path_Length: 162 2017/2/20:14:17:15 David DESKTOP-PD7ULHF Current Directory C:\Users\David\AppData\Local\Temp\_AIEC1.tmp 2017/2/20:14:17:20 David DESKTOP-PD7ULHF === Setup ended === 2017/2/20:14:17:16 David DESKTOP-PD7ULHF === Setup started on DESKTOP-PD7ULHF by David === 2017/2/20:14:17:16 David DESKTOP-PD7ULHF Path_Length: 162 2017/2/20:14:17:16 David DESKTOP-PD7ULHF Current Directory C:\Users\David\AppData\Local\Temp\_AIEC1.tmp 2017/2/20:14:17:16 David DESKTOP-PD7ULHF Launch 2017/2/20:14:17:16 David DESKTOP-PD7ULHF Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\David\AppData\Local\Temp\_AIEC1.tmp\Setup\AcSetup.dll 2017/2/20:14:17:16 David DESKTOP-PD7ULHF Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink= 2017/2/20:14:17:20 David DESKTOP-PD7ULHF PageOpen LaunchDialog
You have to enable full installation logging: https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging
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Unfortunately I did not find any errors in the log-files. It seems that it's not all log-files.
What kind of error you see in dailog?
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Hello @Anonymous,
Welcome. Sorry to hear you are encountering an issue trying to install AutoCAD 2017, please try the following:
Please keep us updated on the progress.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @Anonymous,
Sorry for the frustration and I understand that troubleshooting issues are timely but they are necessary to get you up and running. I would try using AIDA logs to troubleshoot installation errors.
1. Download the installation executable from the following link to download AIDA.
2. Double-click the executable and click the āInstallā button
3. Accept the license agreement and click ānextā
4. Click the āInstallā button. The install should complete in 1-2 minutes. Click āfinishā when complete
5.Launch AIDA. The one click functionality should detect the most recent install log file containing errors and provide an output HTML file.
6.If the utility is unable to detect a log file with errors, you can click the "load logs" button and manually locate the log which will have a naming convention of "[Product Name] Setup.log" for the product that had the install failure.
7.If the utility is unable to provide you with a solution, click the "Create Zip File Button" to save a zip file with all the logs and analysis associated to with the install.
8.Please attach that zip to your reply.
Please let us know how it goes.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @Anonymous,
Sorry for the frustration. I understand this issue has been resolved by contacting Autodesk, please let me know if you need any further assistance.
Thank you.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
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